Who We Are

Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. SWORD Health (“SWORD”) is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.

The SWORD program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented SWORD specialists. SWORD’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago , SWORD has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone. 

This is an opportunity to join SWORD during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.

We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at SWORD– working alongside great people pioneering novel products and cutting edge technologies.

SWORD Health Technology is looking for a friendly, energetic, and organized People Operations Coordinator to join our People Experience Team. You will help manage and optimize the processes and areas that best support our growing SWORD team and provide a seamless employee experience across all levels of the organization. As the first point of contact for all People Operations related needs, you will have a huge impact on the day-to-day employee experience. This role is fully remote and reports to the Director of People Experience, but works closely with the US People Operations Manager. 

General responsibilities:

• Responsible for administration of a variety of people system tools (HRIS, Engagement, and Performance Management) and maintaining accurate records by performing regular audits and reporting.

• Process all employee changes within our HRIS across the entire employee lifecycle, including pre-hire onboarding activities, I-9 verifications, promotions, transfers, terminations, etc.; ensure timely communication to Payroll & Benefits, Finance, and IT as needed.

• Support Director of People Experience in routine data audits related to policy compliance matters.

• Coordinate a smooth new hire onboarding experience, including employee data entry and ensuring new hires receive their welcome kits.

• Respond to requests for employment verifications, leave claims, and unemployment claims.

• Partner with People Operations Manager to support HR program tasks including engagement survey, talent reviews, and other ad-hoc projects.

• Own general administration, purchases and inventory of employee swag products for the US.

• Provide high touch support to employees by responding to People Operations related questions quickly and with a friendly and helpful approach.

• Maintain strict confidentiality around sensitive data.

Requirements:

• BA/BS and/or 1-2 years experience in an administrative support role preferably in HR or operations.

• Mac proficient with advanced skills in Microsoft office and Google Workspace (aka G-suite).

• A people-centric attitude and drive to provide incredible customer service to all employees.

• Exceptional attention to detail and takes pride in making sure everything goes according to plan.

• Problem solver and takes initiative to find a solution but knows when to escalate and to whom to escalate.

• Strong time management and prioritization skills.

• Energetic and outgoing, and have a knack for building and maintaining working relationships.

• Able to manage multiple projects in an organized, efficient manner while interacting with people in multiple formats, including Slack, email, and virtual face-to-face.

• Desire to be an integral part of the company culture by helping all of us to do our best work.

• Comfort with ambiguity - the only constant is change, and your role will likely evolve over time!

At SWORD, we are proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At SWORD, we believe that diversity and inclusion among our applicants and teammates is critical to our success as a global company. The more inclusive we are the better our work will be.