See yourself at Twilio

Join the team as our next Employee Experience Specialist.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Employee Experience programs are a key driver of culture, connection and community within Twilio. One specific program, the Hub Council Program, has been designed to help provide a consistent and inclusive employee experience for all Twilions, regardless of how and where our employees choose to work. As an Employee Experience Specialist, you will support a globally distributed team to ensure the smooth implementation of the Hub Council Program and execution of its deliverables. This role acts as a subject-matter expert for the program through the creation and documentation of best practices and program toolkits.

Responsibilities

In this role, you’ll:

• Develop a set of best practices for the implementation of the hub program globally.
• Create toolkits for the execution of the program's activities aimed at driving belonging for all Twilions. 
• Offer guidance to local leadership to enable them to deliver opportunities for building connections through both virtual and in-person programming.
• Act as a point of contact for all program related queries including procurement, policy, finance and security.
• Manage the program budget, including challenging costs, approving expenses and reporting on actual versus budgeted program spend. 
• Compile and design all content for the recurring collaborator sessions.  
• Advise on all safety and security protocols for in-person program related events globally 
• Recognize and highlight program related success stories via Twilio’s internal communication platforms
• Establish a process to benchmark the effectiveness of the program

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience in employee experience or program management at a high-growth, fast pace organization, ideally in tech.  
• Experience owning programs from concept to completion and developing program frameworks.
• Excellent written and verbal communication and strong presentation skills, with a talent for building trusting relationships. 
• Experience partnering with collaborators within a cross-functional matrixed environment. 
• Clear understanding of employee experience and how it drives culture, productivity, and retention.
• Experience working independently and as part of a team, with ability to adapt quickly and maneuver in a constantly changing environment. 
• Experience working collaboratively in a global, diverse team and environment.

Desired:

• Experience in internal communications.
• Experience with Google Docs, Sheets, Slides, and Jamboard. 

Location 

This role will be based in our San Francisco office. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $54,152.00 - $77,360.00.
• Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
• Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.