Jobs at Twilio

Design, build, and operate high-scale ingestion and data-processing systems for Twilio Segment. Deliver reliable, cloud-native distributed services, collaborate with product and design, mentor junior engineers, participate in on-call rotations, and improve system reliability and observability.

Provide technical support for Twilio Console users, troubleshoot telecom and QoS issues, collaborate with Engineering/Product, document trends, file JIRAs, and contribute to knowledge bases while occasionally working irregular shifts.

Lead full-cycle technical recruiting for engineering and product roles across NAMER and LATAM. Act as strategic partner to hiring managers, use market data to build pipelines, design structured interviews, drive calibration, and deliver a high-quality candidate experience. Use AI and recruiting tools, negotiate offers including equity, and collaborate with cross-functional HR partners.

The Strategic Account Executive will sell to high-value prospects, manage customer relationships, grow revenue through upselling, and maintain customer satisfaction in the EMEA region with a focus on DACH.

The Strategic Account Executive at Twilio will grow existing customers in Japan by developing strategies for up-sell and cross-sell, collaborating with stakeholders, and forecasting business opportunities.

Lead prospecting, solution-selling, and closing new enterprise and mid-market accounts for Twilio messaging, voice, and email products. Design technical solutions with customers, collaborate cross-functionally (finance, legal, product, solutions engineering), manage pipeline/forecast in Salesforce, and deliver data-driven territory and account strategies to meet iACV quota.

The Senior Cloud Software Engineer will lead the design and implementation of scalable cloud infrastructure, ensure service reliability, and mentor junior engineers while collaborating on cross-functional projects.

As a Principal Presales Engineer, you will lead technical pre-sales activities, engage customers, propose solutions, mentor peers, and establish trust through effective communication.

Own and grow strategic Retail enterprise accounts for Twilio's messaging, voice and email platform. Drive consultative, data-driven sales cycles, forecast and pipeline in Salesforce, collaborate cross-functionally, and deliver revenue and gross profit targets while identifying upsell and cross-sell opportunities.

The Strategic Account Executive will manage and grow relationships with high-value accounts in the DACH region, focusing on revenue growth through product upselling and net new opportunities.

The Transfer Pricing Manager will oversee the global transfer pricing lifecycle, integrating AI and automation into workflows, managing audits, and documenting intercompany transactions to ensure compliance.

Manage Twilio's Flex Billing & Backend team, ensuring successful delivery of software solutions, advocating agile practices, and fostering team growth.

Design, implement, test, deploy and operate Twilio Flex microservices on public cloud. Build scalable, real-time distributed systems, contribute to CI/CD, refactor technical debt, participate in Agile ceremonies, troubleshoot production issues, document systems and influence roadmap.

Provide email, chat and phone support for account and billing issues, troubleshoot QoS and API problems, escalate and report bugs, perform billing reconciliations and audits, document knowledge base, and collaborate with cross-functional teams to resolve customer issues.

Manage and grow large communications accounts in NEA by driving consultative, data-driven sales cycles across messaging, voice, and email. Build cross-functional partnerships, execute account strategy, forecast revenue, identify upsell/cross-sell opportunities, and present results to executive management.

Lead new business acquisition for Twilio's messaging, voice, and email products across mid-market and enterprise accounts. Prospect, design technical solutions, manage complex contract and pricing negotiations, maintain pipeline in Salesforce, and partner cross-functionally to meet iACV quota while advising product and carrier teams on customer needs.

Lead the strategic design vision for Twilio Email and SendGrid, defining end-to-end workflows, cross-channel UX harmonization, observability and telemetry patterns, scalable design system primitives, and mentoring designers while partnering with product and engineering leaders to shape long-term platform roadmaps.

Lead technical pre-sales for DACH customers: qualify opportunities, design architectures, run demos and POCs, respond to RFPs, guide API integrations, mentor junior presales engineers, and drive the technical win while building customer trust.

Lead and scale a Sales Business Partner (SBP) team and act as SBP to a multi-billion dollar sales leader. Provide strategic advisory, drive GTM strategy execution, manage forecasting and pipeline health, run operational cadences, deliver executive reporting, lead local rollout of sales initiatives, and partner cross-functionally to align planning, compensation, and enablement while developing a high-performance, sales-aligned team.

Provide technical support for Twilio's Programmable Messaging product: troubleshoot message deliverability, debug customer code, guide customers via phone/chat/email, file reproducible bugs in Jira, collaborate with Product and Engineering, and surface customer issues to improve processes.