Jobs at Twilio

Supports HR priorities for Go-to-Market and Marketing organizations by advising on employee relations, performance management, compensation, mobility, and offboarding. Analyzes HR data and trends, prepares leadership insights, manages performance cases, coaches managers, supports reorganizations and job assessments, coordinates HR programs, and partners with cross-functional People teams on scalable processes and initiatives.

Support HR priorities across APJ by partnering with HRBPs and Centers of Excellence, analyzing workforce data, managing performance cases, coaching managers, supporting reorganizations and role assessments, coordinating cyclical HR programs, and maintaining confidential HR information. The role also involves process improvement, stakeholder alignment, reporting, and occasional travel for team or project meetings.

Leads Twilio’s strategic accounts sales team in Japan, managing enterprise customer relationships, revenue growth, forecasting, complex cloud solution sales, and cross-functional deal execution. Responsibilities include hiring and mentoring account executives, developing account strategies, exceeding revenue targets, managing pipelines, presenting forecasts, and expanding major technology, logistics, and fintech accounts. The role is remote in Japan with approximately 35% travel.

Lead technical response to security incidents across Twilio's global cloud infrastructure. Triage, contain, remediate, document incidents, drive post-incident improvements, automate workflows (SOAR), extend SIEM capabilities, participate in on-call rotation, mentor teammates, and collaborate with R&D to improve detection and threat mitigation.

Design, build, operate, and optimize globally available distributed data ingestion and processing systems for Twilio Segment. The role handles high-volume streaming workloads, improves reliability, performance, security, and cost efficiency, collaborates with engineering and product teams, serves as a technical lead, mentors engineers, and partners with application teams to deliver customer solutions.

Design, build, and operate high-scale data routing, ingestion, and processing systems for Twilio Segment. Develop scalable distributed services in cloud environments, collaborate with product, design, and engineering teams, communicate technical trade-offs, mentor junior engineers, and participate in on-call support. Improve reliability, troubleshoot production issues, and refine operational tooling while delivering customer-focused features through modern CI/CD practices.

Leads technical direction and architecture for Twilio Flex’s high-scale TaskRouter backend services. Designs distributed systems, APIs, data architectures, and migration strategies; improves scalability, resilience, availability, observability, and operational excellence. Partners across engineering and product, influences roadmaps, leads design and code reviews, mentors engineers, and supports incident response. Requires extensive backend development experience, AWS expertise, distributed systems knowledge, and experience with databases and CI/CD.

Supports global customers with phone number porting, short code and Sender ID procurement, and phone number access. Resolves basic-to-advanced operational issues, manages carrier notifications, categorizes customer interactions, and collaborates with internal teams and communications partners. The role requires strong customer service, telecommunications or e-commerce operations experience, basic SQL and API knowledge, data-driven troubleshooting, organization, and flexibility for rotational schedules.

Provide email-based customer support for phone number operations, troubleshoot basic-to-intermediate issues, process carrier notifications, monitor queues and SLAs, document interactions, perform root cause analysis, and escalate complex issues to Level 2. The role also requires cross-functional collaboration, process learning and improvement, and effective communication with international stakeholders. Occasional travel may be required for team or project meetings.

Provides technical account management for strategic customers, resolving complex API, cloud, networking, and code issues. Collaborates with customer developers, architects, partners, Product, and Engineering teams; reports bugs, analyzes support trends, improves troubleshooting workflows, and delivers proactive recommendations to reduce downtime. Supports customers during specified U.S. time zones and may provide occasional holiday coverage and travel for meetings.

Provides technical account management and support for strategic customers, resolving complex issues involving APIs, cloud solutions, code, networks, and Twilio technologies. Collaborates with customer developers, partners, Product, and Engineering teams; files bug reports; analyzes support trends; and recommends improvements. The role requires strong communication, prioritization, troubleshooting, account management, and customer advocacy skills. It is remote from Bogota, Colombia, supporting Central Time hours, with occasional travel.

Design and maintain Twilio’s R&D analytics data layer using AWS and analytics modeling tools. Define metrics and data lineage, build automated reconciliation and quality checks, investigate anomalies, and communicate solutions. Collaborate with Product and Engineering, mentor analytics team members, and establish best practices for data modeling, testing, documentation, and code review.

Build and own mobile SDKs for identity and fraud prevention products. Design authentication and fraud detection capabilities, make key technical decisions, author design documentation, review code, improve observability and production resilience, and collaborate with product and engineering leaders. The role includes mentoring engineers, driving technical initiatives, supporting developer experiences, and participating in an on-call rotation.

Manage strategic B2B technology customers throughout the post-sales lifecycle. Drive platform adoption, value realization, retention, renewals, and account expansion through customer roadmaps and data-driven strategies. Serve as a trusted advisor to executive, engineering, product, analytics, and marketing stakeholders. Coordinate internal teams to resolve technical challenges, mitigate account risks, develop relationships, and identify growth opportunities.

Provides technical support for Twilio’s Programmable Messaging API to wholesale providers. Resolves complex customer issues, troubleshoots message deliverability, manages carrier escalations, communicates through phone, email, and chat, updates documentation, files reproducible bug reports, and collaborates with Product and Engineering. The role requires strong technical troubleshooting, customer communication, web and telecommunications knowledge, programming familiarity, and flexibility for weekend, swing, and night shifts.

Provides email-based customer support for global phone number operations, including number porting, short codes, Sender IDs, carrier notifications, and issue resolution. The role logs and categorizes interactions, troubleshoots customer and internal problems, learns operational processes, and collaborates with carriers and communications partners. It requires rotational schedule flexibility, customer-facing operations experience, basic SQL and API knowledge, strong communication, organization, empathy, and comfort working under pressure and ambiguity.

Provides customer and carrier support for global phone number operations, including number porting, short code and Sender ID procurement, issue resolution, interaction logging, and carrier notification handling. The role requires troubleshooting customer issues, learning operational processes, collaborating with internal and external partners, and using data to resolve complex problems. It is remote in India with occasional travel for team or project meetings.

Grow Twilio’s existing Japanese customer base through upselling and cross-selling. Develop territory and account strategies, collaborate with marketing, solution engineering, partners, and product teams, forecast revenue and pipeline activity in SFDC, and represent Twilio with customers and external partners. The role requires high-touch enterprise sales experience, native Japanese communication, business-level English comprehension, and a demonstrated record of business growth.

Develop and execute partner co-marketing and joint go-to-market strategies to drive regional pipeline growth. Build account-based campaigns, field events, demand-generation programs, messaging, and partner enablement resources. Manage partner marketing budgets, lead-routing governance, and follow-up SLAs while tracking partner-sourced and partner-influenced pipeline performance in Salesforce. Collaborate with sales, product marketing, partner teams, and executive stakeholders across the enterprise cloud and SaaS ecosystem.

Provides technical account management for strategic customers, resolving complex application, networking, and cloud-support issues. Partners with developers, architects, Product, and Engineering teams; troubleshoots APIs, code, connectivity, and Twilio libraries; identifies customer trends and product improvements; communicates technical issues clearly; and proactively recommends ways to reduce business-impacting downtime.