Director of Total Rewards at Included Health

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Included Health is looking for a Director of Total Rewards to serve as the leader responsible for the strategy, design, and development of our total rewards programs. This includes developing and driving the strategy for compensation, equity-based programs, variable pay, bonuses, and developing creative benefits programs that support our diverse team. This role will report to the VP of HR Operations and Analytics.

The successful candidate will have experience building and scaling core and innovative Compensation and Benefits offerings that differentiate Included Health in the competitive talent market and drive business results. 


  • Compensation
  • Drive innovative compensation and benefits offering that align with the business needs/strategy and attract and retain great talent
  • Develop, implement and train on RSU’s and an ESPP program
  • Lead all compensation processes including base and variable pay, sales compensation design, merit, promotions, quarterly bonuses, equity, etc.
  • Understand current and emerging market trends to identify potential opportunities and gaps to differentiate Included Health in the industry
  • Develop a comprehensive, effective communications strategy to share compensation information with all of Included Health
  • Provide counsel, develop solutions (e.g., manager training for compensation conversations), and educational pieces and programs around compensation
  • Provide subject matter expertise and accurately interpret, counsel, communicate, and educate HR Business Partners, managers and executives on pay decisions, policy and guideline interpretations, and job evaluations.
  • Make recommendations and provide leadership for internal and external offers to attract and retain highly sought-after talent, including executives.
  • Work with the Legal and Finance team as well as the Executive Compensation Consultant to design, update, communicate and disclose executive compensation plans
  • Partner with Recruitment, Finance, IT and Leadership to understand needs related to total rewards
  • Successfully build, hire and develop a great team of compensation and benefits professionals
  • Select, implement and maintain the right systems and tools so that Included Health can continue to scale successfully
  • Benefits
  • Design, develop, recommend, implement and manage new or revised benefits programs based on changing business needs and labor regulations (this includes health, retirement, leave, financial and other lifestyle benefits programs)
  • Manage third party vendor relationships ensuring service expectations are met
  • Work with internal stakeholders to implement and manage the breadth of Included Health service offerings for our employees
  • Accountable for meeting all compliance and reporting requirements, working with outside consultants and vendors as needed
  • Support coverage negotiations, services and costs with carriers and brokers
  • Organize and analyze sensitive HR data ensuring to support benefits programs and policies are being administered correctly
  • Assist in the development of an enhanced HR services model that supports the administration of benefits program, policy, enrollment and other requirementsManage benefits team, providing developmental opportunities for growth
  • Act as a thought leader on Talent and Organization team providing insights, opinions and shaping our programs and policies
  • Partner with Talent and Organization team on other HR related projects and initiatives as needed


  • BA/BS degree and 10+ years demonstrated experience in total rewards, compensation and benefits
  • Experience moving a company from private to public, including developing an RSU and ESPP program
  • Demonstrated compensation experience in the following areas: executive compensation, base salary, market pricing, equity, variable pay and performance management, job evaluation, data analysis, research and cost modeling
  • Benefit experience including knowledge of health and welfare plans, leaves and time off practices, and retirement plans
  • Consistent track record of identifying problems and using strategic skills to drive appropriate solutions
  • Growth mindset and ability to embrace change with a great attitude and build structure with ambiguity
  • Understand regulatory environment and compliance requirements
  • Ability to organize and analyze data from various systems to draw conclusions and make recommendations
  • Ability to synthesis analysis results and present data telling a story in a streamlined manner
  • Possess consultative, influential, strategic thinking and problem solving skills
  • Ability to synthesis analysis results and present data telling a story in a streamlined manner
  • Ability to meet independently with senior leaders and present to them with confidence, impact and influence
  • Ability to handle shifting priorities and multitasking in a deadline oriented environment
  • Experience with vendor selection and RFPs
  • Experience with Excel or Google Sheets required
  • Experience with Workday a plus
  • Proficient with Mac or PC and Google Office Applications a plus
  • Strong expertise in quantitative analysis in Excel
  • Strong communication skills (verbal, written and presentation)


About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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Technology we use

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An Insider's view of Included Health

What's something quirky about your company?

At 3pm everyday, folks from IT and engineering do planks and increase the time by a couple seconds every day. I'm waiting for them to restart the clock before I join in again, but it's a nice ritual. We are a healthcare company, after all!


Engineering Manager

What's the biggest problem your team is solving?

To meet the emerging needs presented by COVID-19, we are expanding our capabilities and offering new product packages, building on our core clinical and technological strengths. When the Included Health team is passionate about a problem, we can deliver life changing products and services to our Members with agile speed


Chief of Staff

What does career growth look like on your team?

We're principled in our approach. Here at Included Health I spend a lot of time understanding where an engineer is going, and then working with them to build out a custom plan to get there. Career growth at Included Health is much more personalized vs. following a standard career ladder description.


Senior Manager, Data Engineering

What is your vision for the company?

Our vision is to personalize healthcare by leveraging technology and combining with the right human connection to navigate everyone, everywhere to the best medical outcomes. Think Jarvis (from Iron Man) as your personal healthcare assistant!

Anant Gupta

Sr. Director, Engineering

What makes someone successful on your team?

Each team member sets the culture of rooting for the team, practicing open communication, and driving healthy debate. They value the importance of their efforts towards making a meaningful difference to the lives of our members which helps them stay engaged and motivated every single day.


Senior Software Engineer

What are Included Health Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
We are committed to hosting an annual unconscious training annually for all employees.
Diversity Employee Resource Groups
We celebrate and support our active ERGs including Mosaic (People of Color), E-Quality (LGBTQA), [email protected], Women In Tech, [email protected], Asian Culture Circle, Wellness and GR Gives Back (Philanthropy).
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We pay 100% of the healthcare contributions for our full-time employees and have extensive additional health-related benefits from our own product line including expert 2nd opinions, telemedicine, etc
Life Insurance
Wellness Programs
These range from our mindfulness and step challenges to yoga and EAP (free counseling through the Employee Assistance Program). And extra days off during COVID to "rest, recharge, reflect, reset."
Team workouts
Are you ready for your daily 3 pm Team Planking competition? An after-work run or join a relay team to compete in a race!? Our team looks for inspiration from one another to keep moving.
Mental Health Benefits
Our EAP (Employee Assistance Program) includes a few free annual counseling/therapy sessions a year.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
All salaried employees have a flexible, non-accrued vacation policy to use with manager approval . During COVID, we also added an additional day off every 3 weeks for all full-time employees to rest.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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