Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

About the Role

Do you have what it takes to continuously provide outstanding Customer support? We have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success. This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organization.

What you will achieve in your first 12 - 24 months

You'll get the opportunity to learn and achieve many things as a Customer Support Analyst. Here are some of the activities you will experience on your Workday career journey:
• Work directly with customers, operations and development to research, troubleshoot, and resolve performance issues in a timely manner.
• Ensure that you are completely trained on all troubleshooting tools, you will be enlisted in our training programs for this.
• Fundamental architectural understanding of our Workday software.
• Ensure that all customer issues/cases are addressed and responded to in a timely manager, in accordance with Service Level Agreements.
• Effectively prioritize and escalate customer issues when those issues severely impact a customer, driving problems to resolution and managing the communication and expectations within Workday and with the customer.
• Participate in 24x7 global coverage for the Customer Support team.
• Clearly and succinctly document communications with customers within our case management system, providing outstanding customer service and high quality technical responses.
• Engage across corporate functions (Services, Product Management, Development, QA, Operations, Environments) to partner together to solve issues, improve processes, and ensure we are delivering solutions to meet our customer needs.

About You

Basic Qualifications

• 4 or more years of experience supporting or implementing Recruiting solutions or related HCM Saas enterprise products.

Other Qualifications

• Solid grasp of case handling processes and escalation procedures.
• Ability to balance multiple priorities and communicate across organizational boundaries.
• Excellent analytical skills and ability to come up with solutions / workarounds to sophisticated problems; Passionate about problem-solving and have strong analytical skills.
• Ability to collaborate and build positive relationships with customers. An excellent teammate who will also establish relationships across the organisation to continue improving the way we serve our customers!
• Accustomed to the pressure related to resolution timeframes and priorities that require multitasking.
• Love to learn and absorb new technology and features.
• You're a confident communicator (verbally and in writing), who collaborates with users at all levels and varying technical abilities.
• A self-starter with the ability to work autonomously but know when to ask for help!

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!