HR Technology Support Specialist

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

About the Role

As a HR Technology (Workday) Support Specialist you will support the team to all stages of the Workday Project lifecycle. You will support with the configuration, testing stages as well as identifying process improvements. In this role you will be provided training and support from more senior colleagues. In time you will be responsible for larger bodies of work.

The work you will do

• Under moderate supervision, you will consult with external clients to execute tasks for the deployment and/or support of Workday HCM and/or Financials applications for one or more clients.
• Configures and successfully unit tests requirements, may coordinate testing and participate in the requirements process, identify process improvements, develop complex reports
• Respond to tickets and adhere to the agreed SLA
• Provides support to users by researching and answering questions, triage tickets and assign tickets to the right parties.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Provides client support through researching data issues and providing resolutions, generating ad hoc reports, simple configuration and testing.
• Begins specializing and deepening his or her skill set within an area, e.g., such as Compensation, Benefits, Financials, etc.
• Learns about process of creating work estimates and starts applying learnings.
• Participates in internal initiatives such as identifying and incorporating process improvements to our consulting methodology, documenting best practices, etc.

Requirements

To be successful in this role you will:

• Bachelor’s Degree or equivalent in technical, business, or financial discipline
• If not already a holder of the relevant Workday Certification, successful completion of appropriate Workday Certification(s) is a requirement of the role
• Ability to work in a fast-paced environment and to adapt to frequent change
• Proven ability to work creatively and analytically in a dynamic environment
• Experience with Excel and PowerPoint
• Exhibits problem-solving skills, including troubleshooting issues and escalates as appropriate Excellent communication skills, both verbal and written, and can clearly articulate basic messages and requirements
• Demonstrated commitment and achievement to delivery excellence and client satisfaction

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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