Tech & Automation Ops - Support Teams

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR.

Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦

People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

🎯 What drives us — We're obsessed with helping our members live healthier

1. Mission is the Boss: long-term thinking, seeking our mission success above all else.

2. Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences.

🏆 How we build excellence — We hire the best people and give them platform to succeed

1. Champions of excellence: extremely high standards and talent density.

2. Distributed ownership: accountable enlightened despots, everyone owns their decisions and results.

3. Radically transparent: all information is accessible and written-first, so everyone can make the best decisions asynchronously

🤝 How we grow together — We help each other improve through honest feedback and bold thinking

1. Optimistic alchemy: optimists who collaborate with genuine care and support teammates.

2. Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally

3. Bold & creative contrarians: think differently to achieve greatness, try new approaches

⚡ How we move fast — We fight complexity and focus on what matters most

1. Disciplined in execution: taking decisive actions with focus that compounds success over time

2. Fight for simplicity: only high impact processes, smart frugality

We are looking for an HR Tech & Automation Lead to be the "Force Multiplier" for the People & Talent team.

Your goal is to decouple the Unit's output from its headcount. You will re-architect our legacy processes (like onboarding) into scalable automated systems, drive the adoption of AI agents, and own the strategic modeling of our Compensation policies. You are a builder who kills operational bottlenecks.

1. Process Architecture & Automation

• Process Revamp: You challenge existing processes and find a way to optimize, automate, and build something that scales with the company.

• Low-Code Factory: Identify manual toil across the team and ship API-based automations to remove it.

2. Enablement

• You own enablement on AI and tooling for the teams you're deployed with. You can explain complex notions in a simple way

• You participate in the broader effort of enabling the whole company on these methods and tools

3. AI & Knowledge Operations

• AI Agent Factory: Lead the creation and maintenance of internal AI agents (using Dust) to answer repetitive employee queries (e.g., "How do I expense lunch?").

• Talent Automation: Deploy AI enhancements for the recruiting team (auto-dispatching, screening filters) to increase hiring velocity.

   

• For this opportunity, we are aiming to hire within the B1-C1 level range.

• You speak fluent English, and have at least good understanding of French, since part of your mission will be related to French compliance related processes.

• Product/Engineering Mindset: You think in "flows," "edge cases," and "systems," not just tasks. You can deconstruct a messy human process and rebuild it.

• Automation Fluency: Demonstrated expertise with low-code platforms (ActivePieces, Make, Zapier) and API connectors.

• Strategic Modeling: You are comfortable handling sensitive, high-stakes topics, sensitive data, and can model complex workflows and datasets.

• AI Pragmatism: You understand how to prompt LLMs for reliable business outputs and focus on adoption, ensuring the team actually uses what you build.

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.

• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

• Transport. Country-specific commuter benefits.

• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.