Jobs at Alan

Own Customer Marketing workstreams from insight through rollout. Develop positioning, messaging, customer and segment go-to-market programs, adoption mechanisms, and feedback loops. Partner with Sales, Customer Success, Product, Marketing, and local teams to improve commercial effectiveness and growth. Prioritize opportunities, define success metrics, measure impact, and turn customer and market insights into scalable programs and actionable recommendations.

Own and solve defined growth problems from diagnosis through execution. Develop acquisition channels, segment and market strategies, partnerships, international expansion, and AI-enabled creative workflows. Design experiments and campaigns, prioritize opportunities, coordinate stakeholders, use performance data and customer insights, and connect initiatives to measurable business outcomes while working independently in an ambiguous environment.

Own strategic Customer Marketing outcomes by translating customer, market, and field insights into positioning, messaging, go-to-market programs, scalable systems, and actionable recommendations. Influence senior stakeholders across Marketing, Sales, Customer Success, Product, and local markets to improve customer adoption, commercial effectiveness, and growth. Build feedback loops, raise team-wide practices, and connect marketing decisions to company priorities and customer value.

Design and price health insurance products, monitor portfolio performance and risks, support strategic growth, manage regulatory relationships, and improve scalable insurance systems. The role applies actuarial, statistical, and insurance expertise to product development, pricing, compliance, reinsurance, and customer solutions across Belgium and broader international markets.

Build and operate Alan’s internal agentic AI platform, including web experiences, agent orchestration, secure connectors, isolated runtimes, automations, evaluations, and developer tooling. Own work end to end across React interfaces, APIs, infrastructure, reliability, security, and production operations. Collaborate closely with product teams and internal users to create trustworthy, inspectable AI workflows and scalable platform capabilities.

Build the Ops AI Platform from the ground up, developing reliable AI agents, agent tooling, internal tools integrations, evaluation systems, safety controls, and human-in-the-loop workflows. Scale automation from dozens to tens of thousands of daily tasks while influencing architecture, code quality, product direction, engineering culture, mentoring, and hiring.

Own and evolve Alan’s internal IT platform across automation, identity and access, endpoint and SaaS security, clinic technology, and international expansion. Build provisioning and onboarding workflows, manage Google Workspace, SSO, Kandji, and Cloudflare WARP, support compliance initiatives, and reduce manual IT effort through automation. The role includes limited IT support, production-system ownership, documentation, mentoring, cross-functional collaboration, and leading projects across multiple technical domains.

Build and scale healthcare insurance products across claims management, insurance offers, and customer enablement. Design reliable systems, collaborate across teams, contribute to product decisions, mentor engineers, lead complex projects, and support hiring. Work with Python, JavaScript, React, React Native, PostgreSQL, and related web technologies in a product-focused engineering environment.

Own Alan’s security governance, risk, and compliance program for sensitive health data. Responsibilities include operating the ISO 27001 ISMS, managing regulatory and third-party risk, coordinating audits, governing incidents and business continuity, automating evidence collection, administering GRC tooling, assessing cloud architecture and vulnerabilities, and partnering with Legal, Risk, Internal Audit, Engineering, and regulators.

Price and develop insurance proposals for large corporate clients and public institutions, advise clients on health and income protection insurance, design compliant products, support strategic renewals, and create scalable tools for sales teams. The role requires analytical decision-making, strong communication, insurance expertise, and fluency in French and English while balancing technical, legal, data, and business considerations.

Own Alan’s Belgian commercial growth by defining sales strategy, leading and scaling a 40-person sales organization, developing managers, establishing scalable sales processes and metrics, supporting strategic enterprise and public-sector deals, and partnering cross-functionally to improve demand generation, sales efficiency, customer feedback, and market positioning.

Build full-stack products and technology foundations supporting the convergence of Alan and Tanel. Develop reusable systems, automate manual processes, improve data reliability, and adapt platforms for Senegal, Côte d’Ivoire, and future West African markets. Collaborate closely with product teams and stakeholders while designing scalable, maintainable solutions in a fast-changing environment.

Build, operate, and improve Alan’s data platform and production data infrastructure. Responsibilities include developing data pipelines, enabling secure warehouse access, strengthening data security and governance, standardizing data practices, supporting engineers and analysts, and scaling infrastructure for international expansion. The role requires collaboration across technical and non-technical teams, with a focus on reliable, secure, and developer-friendly data systems.

Close inbound sales requests from independent workers and very small businesses across the full sales cycle, from qualification through closing. Educate prospects, address objections, apply Alan’s Smart & Soft selling approach, and deliver a positive customer experience. Contribute to sales playbook development, tooling and process improvements, product feedback, self-service enhancements, and broader customer-growth initiatives.

Close inbound sales opportunities for individuals and very small businesses throughout the full sales cycle, from qualification through conversion. Educate prospects, address objections, deliver a high-quality selling experience, and apply Alan’s Smart & Soft methodology. The role also contributes to sales playbooks, tooling and process improvements, product feedback, self-service enhancements, and broader company initiatives.

Lead and grow the Offer engineering team while remaining hands-on in software development. Define architecture, engineering standards, quality practices, and incident response for a global insurance platform. Build shared insurance infrastructure, AI-assisted underwriting capabilities, and life and disability products across multiple countries. Partner with product and business teams, hire and develop engineers, shape technical strategy, and deliver scalable systems supporting pricing, contract lifecycle management, and sales tooling.

Accompagner les membres et entreprises clientes d’Alan en français et en anglais, expliquer leur couverture santé, résoudre leurs problèmes et contribuer à l’amélioration des produits et processus. Le poste implique la collaboration avec les équipes Produit, Opérations, Ventes et Assurance, l’intégration de nouveaux clients, l’adaptation des processus au contexte canadien et la participation potentielle au mentorat et au recrutement de l’équipe Support.

Monitor health insurance business and risks, develop pricing and repricing strategies, improve margin monitoring, analyze portfolio profitability, and support account management teams. The role requires translating technical, quantitative, business, and legal insurance topics while contributing to product optimization, cross-country collaboration, and Spanish market development.

Run month-end, quarter-end and year-end closings across multiple legal entities in NetSuite; perform account and bank reconciliations; review balance sheet and P&L accounts; prepare VAT and URSSAF filings; drive automation and process improvements with Finance Data and Financial Operations teams.

Lead Alan’s French enterprise sales function, owning acquisition strategy for companies with 3,000+ employees. Manage and coach four Senior Account Executives, support strategic deals and negotiations, develop go-to-market plans, improve pipeline performance, and coordinate cross-functionally to address customer and market needs.