About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
We are seeking a bilingual HR Support Representative to serve as the first point of contact for employees, managers, candidates, vendors, and other stakeholders with HR-related questions and requests. This role is responsible for responding to inquiries regarding HR policies, procedures, and programs through multiple communication channels, including phone, email, chat, web requests, and in-person interactions.
The ideal candidate will provide exceptional customer service, accurately document and track inquiries in HR systems, collaborate with HR specialists to resolve issues, and escalate complex cases when needed. This position also contributes to process improvement initiatives, maintains knowledge resources, and supports HR administrative and purchasing activities.
Key Areas of Responsibility:
- Primary responsibility of role is to respond to inquiries regarding HR policy and procedure
- Represents the company as first point of contact for HR related requests/ concerns/ questions for current and former employees, third parties and vendors
- Position interacts with managers, prospective candidates and employees via e-mail, web requests, chat, phone or in person
- Works directly with employees, HR specialists and other teams to resolve a query
- Gathers information and records data in HR tools, trackers and database
- Escalates a query to appropriate Specialist or Subject matter expert in case needed
- Suggests and works on process improvements and updates continuously
- Provides feedback regarding accuracy of knowledge articles and processes documented to supervisor
- HR Purchasing
Basic Qualifications and Requirements:
- At least 1 years’ experience in HR environment
- University Degree
- Fluency in Spanish and English language
- Previous experience in HR Administration (preferably in a large corporation/ 500+ employees and mass document preparation is an advantage)
- Advanced MS Office skills
- Excellent communication skills
- Previous experience in client-facing environment preferred
- Fluency in Portuguese preferred
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Skills Required
- At least 1 years' experience in HR environment
- University Degree
- Fluency in Spanish and English
- Advanced MS Office skills
- Excellent communication skills
- Previous experience in HR Administration (preferably in a large corporation/500+ employees)
- Previous experience in client-facing environment
- Fluency in Portuguese
What We Do
NCR has separated into two separate and distinct companies NCR Atleos and NCR Voyix. Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally
