HR Business Partner (m/f/d)

We are looking for hands-on HR Business Partner to support our growing operations in Sofia. You will partner closely with site leadership to deliver high-quality, compliant, and business-focused HR support in a fast-paced BPO environment.

Job title:

HR Business Partner (m/f/d)

Job Description:

Key Responsibilities:

• Act as the main HR contact for managers and employees at site level
• Advise and support managers on performance management, employee relations, and engagement
• Manage ER cases, investigations, and disciplinary processes in line with Bulgarian labor law
• Support the full employee lifecycle: onboarding, probation, performance reviews, internal moves, exits
• Contribute to talent reviews, succession planning, and development of key talent
• Drive engagement, wellbeing, and positive employee experience initiatives
• Ensure compliance with labor law, internal policies, GDPR, and company standards
• Prepare HR reports, analyze trends (attrition, absenteeism, engagement), and propose improvements
• Collaborate with Head of HR, L&D, Recruiting, Group HR, and external vendors on projects and initiatives

What We’re Looking For:

• University degree in HR, Business Administration, Psychology, or related field
• Proven HRBP/HR Generalist experience in BPO, SSC, contact center, or similar environment
• Strong knowledge of Bulgarian labor law
• Hands-on, proactive, and business-oriented mindset
• Excellent communication and stakeholder management skills
• Experience handling employee relations and performance cases
• Data-driven and comfortable working with HR metrics
• Fluent in Bulgarian and English

What's in it for you?

• Financial stability - competitive salary.
• Stay fuelled and focused – benefit from meal vouchers every month.
• Take care of your health – with supplementary medical insurance.
• Work-life balance that matters – friendly teams, supportive managers, and a positive atmosphere.
• A manager who promises transparency, respect, and 100% support (but no boring days! :)
• International experience every day – collaborate in a diverse, multinational environment (12 different nationalities)
• Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn.

If you’re passionate about people, fluent in Bulgarian and English, and excited to take the next step in your HR journey—we’d love to hear from you!

Apply now and let’s build something great together.

About Capita

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.

Location:

Sofia

,

Bulgaria

Time Type:

Full time

Contract Type:

Permanent