HR Solutions Specialist

At Wolfspeed, we do amazing things in a human way.  

We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work.  

• Enjoy doing things that people say can’t be done? Innovation is at the center of everything we do.  

• Hate red tape? We remove roadblocks instead of creating them.  

• Working parent? We provide childcare assistance and paid parental leave.  

• Student? We offer continuing education assistance.  

• Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.  

 
Who We’re Looking For: 

Wolfspeed's Human Resources team is seeking applicants for our HR Solutions Specialist position at our Durham, NC site. HR Solutions Specialists provide first point of contact and excellent customer service for accessHR customers including employees, managers, COEs, and HR Business Partners.

This is a hybrid role that requires 2-3 days a week onsite. Relocation assistance is not available for this role.

The Day-to-Day:

• Support interactions via telephone, email, other technology, and in-person onsite as needed. 
• Document all customer interactions accurately into the case management tool and escalate complex inquiries for resolution or otherwise instructed by management timely and accurately.
• Provide accurate information, documentation and clear communication in responding to inquiries concerning a wide variety of HR policies, practices and processes, such as benefits, hiring processes, payroll, HCM solutions, and intake for employee relations on a timely and accurate basis.
• Work with peers and management to support established service levels and quality goals. 
• May conduct special projects, such as providing training to less experienced accessHR associates.   
• Support other accessHR responsibilities and tasks as needed. 
• Solicit input from Business Units and other functions on how to improve HR processes and identifies ways to improve company policies and procedures to improve the employee experience. 
• Participate in teams and on projects as requested.

This Job is Right for You if You Have:

• Demonstrated exceptional people skills, including conflict resolution, coaching and negotiation abilities; exceptional listening skills and experience in building personal skills and knowledge.
• Ability to collaborate with a diverse set of thinking styles and approaches with appreciation and support of diversity of thought, experiences, and backgrounds.
• Ability to occasionally shift work schedule to accommodate meetings, trainings or other night-shift events.
• Solid verbal and written communication/customer service skills and ability to communicate clearly and concisely.
• Solid teamworking skills and ability to handle a fast-paced environment.
• Good skills in Microsoft Outlook, Excel, and Word.
• Currently live in a commutable distance from our Durham, NC headquarters as this is a hybrid role that requires 2-3 days a week onsite. Relocation assistance is not available for this role.
   

Preferred Qualifications:  

• A four year degree in HR, Business, Psychology, Sociology or a related field is strongly preferred
• Experience with an HR shared service center environment
• Experience with Workday or ServiceNow is a plus
• Experience working with public in retail or hospitality setting
   

This role may require additional duties and/or assignments as designated by management.

This position is not eligible for visa sponsorship by the Company.