HR Services Specialist

Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

As the HR Services Specialist, you will play a key role in delivering exceptional employee service and ensuring operational excellence across HR services. You’ll serve as a key resource for employee inquiries, manage the HR ticketing system, and contribute to cross-functional initiatives that enhance the overall employee experience. This role is a great fit if you’re a service-oriented HR professional with strong knowledge of immigration processes and a passion for delivering high-quality, people-focused solutions.

As the HR Services Specialist  you will:

Employee Experience & HR Service Delivery

• Act as a primary HR contact, ensuring timely, high-quality support through ticketing systems.

• Drive efficient resolution of employee inquiries across benefits, payroll, policies, and systems.

• Maintain service excellence by overseeing ticket triage and escalation pathways.

• Serve as the primary resource for immigration-related inquiries from employees, HRBPs, and managers, providing clear guidance and support

HR Process Optimization & Projects

• Contribute to cross-functional HR initiatives to streamline operations and elevate employee experience.

• Drive policy development, process documentation, and self-service enablement.

• Assist in optimizing onboarding, offboarding, and data management workflows.

• Continuously looking to improve processes and creating efficiencies

Stakeholder & Systems Collaboration

• Partner with HR, IT, and business teams to ensure seamless, tech-enabled service delivery.

• Leverage HR systems (e.g., Workday) and collaboration tools to manage data and drive insights.

• Uphold data integrity and privacy standards across all employee records and processes.

• Work closely with immigration partners, managing cases and updating employees on any relevant immigration changes 

We’re excited about you if you have:

• Bachelor’s degree in Human Resources, Business Administration, or related field

• 3+ years of experience in HR Services, Operations, or a similar role

• Hands-on experience with HR ticketing systems (e.g., HappyFox, ServiceNow)

• Proficient in HRIS platforms; Workday experience strongly preferred

• Excellent communication skills with the ability to support employees at all levels

• Highly organized and detail-oriented, with strong multitasking skills in fast-paced environments

• Collaborative mindset with experience working across global teams and time zones

• Strong understanding of HR policies, compliance, and best practices

• Trusted to handle sensitive information with discretion and professionalism

• Skilled in process improvement, problem-solving, and cross-functional collaboration

• Ability to build strong partnerships with internal stakeholders and external vendors

• Proficient in creating and using presentations and spreadsheets (e.g., Google Slides, Sheets, Excel)

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