HR Reporting & Analytics Lead

| Detroit, MI, USA
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Job Description:

As a member of the global HR GBS team, the HR Reporting & Analytics Lead provides insight into the data and analytics measured by the HR GBS that allow for measurement of progress and performance over time as well as predicting future patterns and growth. Responsible for the oversight of the regional and Global HR GBS analytics dashboards. Serves as Subject Matter Expert (SME) for ServiceNow analytics tools for HR GBS teams to provide support and develop reporting from systems

The Role:

Your work will include, but not be limited to:

  • Data and Analytics Management and Reporting
    • Develops data analytics dashboards for regional HR GBS in ServiceNow to measure progress, performance measurement and team management
    • Maintains and improves on KPIs and ensures that analytics are accurately representing measurement of the HR GBS organization
    • Creates and maintains for Global HR GBS Analytics Dashboard for global reporting on HR GBS analytics
    • Manages library of HR GBS reports and address needs and issues from HR GBS region leads
    • Provides support for HR GBS regional leaders and senior leadership on metrics reporting and analysis
    • Serves as SME for ServiceNow and SuccessFactors analytics tool, providing expertise and knowledge to regional leads and senior leadership around use of tools and data analysis
    • Develops strategy and approach for ensuring that data is up to date and accurate
    • Review and analyze current Service Management Protocol, provide a gap assessment by region and a recommended action plan
  • Predictive Analysis
    • Consistently analyzes the performance of the HR GBS organization through KPI analysis and adherence to aggressive performance SLAs
    • Analyzes trends and patterns in data to identify risks / issues and communicate reports to leadership
    • Develops business cases for new capital investments and presents to leadership as required
    • Provides financial management, opportunity analysis and ensures benefit realization for the HR GBS organization
  • Continuous Improvement
    • Makes recommendations on data reporting and analysis based on issues / risks as well as continual improvement mindset
    • Partners with HR GBS leadership to manage and continuously improve data management within technology systems
    • Partners with HR GBS Regional Leads to identify updates and improvements on regional data analytics dashboards
    • Analyzes data to develop and provide improvement plans through root cause analysis based on performance data inputs
    • Reviews and improves KPI and data analytics dashboards through feedback and need
    • Conducts regular assessment on end-user system behavior using search word and click trend analysis to guide optimization solutions
    • AI Exploration - identify opportunities for AI tools in partnership with ServiceNow capabilities (i.e., KBA content management, Virtual Chat, dynamic translations, etc.)
    • Identify, prioritize, and support RPA implementation for top projects to resolve key HR GBS pain points.

Advantages of workingin the HR GBS group:

  • The center ofHR's new strategy to change the way we workandestablish the foundation for the future, modern HR Operating Model
  • Flexible working style and virtual collaboration within global HR teams
  • Great way to experience HR broadly(processes, teams, plants, locations, etc.)
    • Exposure to multiple HR disciplines including Recruiting, Time & Attendance, Employee Data Management, Compensation and Benefits
    • Work across multiple plants and / or countries
  • Exposure to a high-performance, start-up environment
  • Ability to grow across the organization and develop your skills
    • Process-based development
    • Customer service skills development
    • Expansion into knowledge-centricareas
    • Dashboard development
  • Opportunities to work across global borders to collaborate with other HR GBS members
  • Experience working with best-in-class HR and Service Management Technology Applications

Your Qualifications:

  • 5+ years in a data analysis / data management capacity
  • Experience in leading and managing internal and external teams
  • Experience working with data and analytics system design and maintenance, specifically ServiceNow and SuccessFactors
  • Experience with financial analytics / financial reporting
  • Knowledge of the local legal and regulatory requirements for of data reporting, compliance, especially relating to data risks and privacy
  • Experience with ServiceNow Performance Analytics and ServiceNow reporting tools, SuccessFactors analytics, and Power BI
  • Expert Level in Excel (Advanced Level preferred)
  • High subject matter expertise in data management, analysis and reporting best practices and technologies
  • Ability to analyze processes and develop plans for improvement
  • Ability to foster relationships between organizational roles and across functions to deliver a seamless customer experience.
  • Proven ability to deliver financial management, opportunity analysis and development of business cases
  • Consistently analyzes the performance of the Global HR GBS organization through KPI analysis and adherence to aggressive performance SLAs
  • Provides improvement plans through root cause analysis based on performance data inputs


  • Critical Evaluation (Data advocate, Data analysis, data gathering, evidence-based decision making)
  • Consultation(evaluating business challenges, developing business cases based on data)
  • Communication(Delivering messages, exchanging organizational information,listening)
  • Relationship Management (teamwork)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

More Information on Apex Systems
Apex Systems operates in the Information Technology industry. The company is located in Glen Allen, VA, Glen Allen, VA, San Antonio, TX, Sacramento, CA and Denver, CO. Apex Systems was founded in 1995. It has 10467 total employees. To see all 809 open jobs at Apex Systems, click here.
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