HR Policy and Compliance Specialist

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

The HR Policy and Compliance Specialist ensures Commerce remains audit-ready and regulatory-compliant across all people operations. This role owns the HR/People policy library, manages the annual people compliance calendar, and coordinates the SOX/SOC/ISO audit framework for the People Experience (PX) function, building the tools, SOPs, and cadences that enable control owners across HR to self-manage their audit obligations with confidence. The work directly protects the company’s compliance posture and enables HR teams to operate with clarity, consistency, and confidence in the accuracy and completeness of their documentation.

• Own the People policy library end-to-end, including drafting, annual review cycles, version control, plain-language rewrites, and employee communication.

• Partner with Legal, HRBPs, and People Operations leaders to ensure policies are accurate, compliant with applicable laws, and written accessibly for employees at all levels.

• Manage the policy acknowledgment process, tracking completion and maintaining audit-ready documentation at all times.

• Monitor employment law and regulatory changes globally; assess impact on existing policies and initiate updates proactively before changes take effect.

• Own the employee handbook, ensuring it reflects current policy, culture, and legal requirements, and lead the annual review cycle with relevant stakeholders.

• Own and execute the annual people compliance calendar, including EEO-1 and California Pay reporting, mandatory harassment prevention training, compliance poster updates, and other federal and state regulatory filing obligations.

• Proactively track completion of compliance programs across the organization; follow up with stakeholders, escalate risks appropriately, and maintain documentation that is audit-ready at all times.

• Track and interpret employment-related regulatory updates; advise HR partners and business stakeholders on implications, and update relevant policies and practices as needed to maintain compliance.

• Act as liaison between the People Experience team and internal Legal and Audit departments for all compliance-related matters.

• Own the PX SOX/SOC/ISO audit framework, including the control inventory, evidence requirements, SOP library, submission templates, and proactive audit calendar, ensuring the People function operates with a clear, consistent, and scalable approach to audit readiness.

• Enable and support HR control owners (across People Operations, HRIS, Payroll, Benefits, Compensation, and Talent Acquisition) to self-manage their audit obligations through well-documented SOPs, toolkits, and regular readiness check-ins.

• Serve as the primary HR point of contact for external audit processes related to SOX, SOC, and ISO requirements; coordinate requests, consolidate and format submissions for consistency and completeness, and conduct periodic audits of system data and compliance data health.

• Partner with cross-functional teams including Legal and Internal Audit to identify and implement process improvements that reduce compliance risk.

• Maintain audit tracking systems to monitor internal audit activities. Create and maintain standard operating procedures (SOPs) and supporting tools as needed.

• Contribute to special projects and initiatives in alignment with compliance priorities and business needs.

• Perform other responsibilities as assigned.

• Strong organizational skills with a high degree of accuracy and attention to detail.

• Ability to manage multiple workstreams simultaneously and meet deadlines without compromising quality.

• Strong verbal and written communication skills; able to clearly convey compliance requirements to non-specialists and translate complex regulatory language into accessible policy.

• Demonstrated ability to handle sensitive and confidential information with absolute discretion.

• Working knowledge of HR regulations, governance frameworks, and compliance best practices, including SOX, SOC, and/or ISO audit processes.

• Proficiency in HRIS systems and compliance tracking tools; technical aptitude to learn new systems quickly. Workday experience preferred.

• Comfortable working cross-functionally with Legal, Internal Audit, Finance, and HR teams, and skilled at influencing without direct authority.

• Proactive, systems-oriented mindset; builds infrastructure and toolkits that enable others to self-manage, rather than centralizing all execution

• 3+ years of experience in Human Resources, with at least 1 year of direct HR audit, compliance, or policy experience; an equivalent combination of education and experience will be considered.

• Experience with ISO, SOC, and/or SOX audit processes strongly preferred.

• Familiarity with EEO-1 and other federal and state compliance reporting obligations preferred.

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

Work Where You Thrive

For candidates based in the Austin, TX Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration.

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(Pay Transparency Range: $55,000 - $93,000)

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.