Who we are:
We’re Qover, a leading insurtech scale-up that has raised $70 million.
With an international team of 140+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍
We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Deliveroo, NIO, Canyon, Monzo and many others.
Visit our website for more about what we do!
Your role
The HR People Operations Manager is responsible for overseeing and managing the day-to-day HR operations and processes within the organisation. This role is crucial in supporting the growth and development of the scale-up, ensuring efficient HR practices are in place to attract, retain, and engage talent.
The role reports directly to the CEO and has a dotted line to the CFO.
Key Responsibilities:
HR Operations Management:
o Develop and implement HR policies, procedures, and guidelines aligned with local labour laws and regulations.
o Manage employee onboarding, offboarding, and lifecycle processes, including contracts, documentation, and compliance.
o Oversee and ensure accurate and timely payroll processing, benefits administration, and leave management.
o Maintain HR-related databases, ensuring data integrity and confidentiality and identify opportunities for improvement.
o Collaborate with external vendors for payroll, benefits, and HR services, managing contracts and relationships.
o Coaching and mentoring and overseeing the work of one people officer (benefits administration and payroll focus)
Performance Management and Employee Development:
o Oversee and improve the performance management processes.
o Be a champion of the Qover values and culture.
o Provide guidance and support to managers on performance-related matters, including coaching and performance improvement plans.
o Collaborate with managers to identify training and development needs and facilitate appropriate learning opportunities.
Employee Relations and Compliance:
o Serve as a point of contact for employees, addressing inquiries, concerns, and providing guidance on HR-related matters.
o Manage employee relations issues, including conflict resolution, disciplinary actions, and others
o Ensure compliance with local labour laws and regulations, proactively identifying and addressing any potential risks or non-compliance issues.
HR Reporting and Analytics:
o Generate HR reports and analytics to provide insights on HR metrics, trends, and recommendations for process improvements.
o Track and monitor HR key performance indicators (KPIs) to assess the effectiveness of HR programs and initiatives.
o Stay updated on HR best practices, industry trends, and changes in labour laws to ensure compliance and continuous improvement.
Your profile
o Master's degree in Human Resources, Business Administration, or a related field (or equivalent experience).
o You have 3-7 years proven experience in HR operations, preferably in a start-up/scale-up or fast-paced environment.
o Good knowledge of Belgian labour laws and regulations, knowledge of other EU labour law regulations is a plus
o Familiarity with HRIS and payroll systems.
o You can work independently while being a true team player.
o You are fluent in either French or Dutch as well as being fluent in English .
o You love to build strong internal relationships with stakeholders throughout the organisation.
o You have a get things done mentality
o You like to have fun and you do not take yourself too seriously
What’s in it for you:
● A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
● 28 days off (8 extra days on top of the 20 legal days)
● A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
● A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
● A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
● The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs
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What We Do
Hi! We're Qover 👋
We enable companies and insurance providers to offer seamless insurance experiences across Europe.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net enabling people to live life to the fullest.
To that end, our modular embedded insurance orchestration platform covers millions of users across 32 European countries, and works with longstanding partners like Revolut, Monzo, ING, Mastercard, Deliveroo, NIO and many others.
Let us ensure your success.
