We are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. This role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization.
You will work closely with the People team, Finance, Legal, and business leaders to support core HR processes, maintain compliance, and help build scalable systems in a fast-paced, high-growth environment.
We are looking for a highly organized, detail-oriented, and proactive HR/People Operations Specialist to help power the day-to-day operations of our growing team. This is a high-impact role at the center of the employee experience—supporting everything from onboarding and lifecycle processes to data, reporting, and cross-functional initiatives.
You will play a key role in helping us build a scalable, efficient, and employee-centric People function. Working closely with the EVP of Operations and partnering with the HR Generalist, you’ll gain exposure to a wide range of HR disciplines while helping ensure our processes run smoothly behind the scenes.
This role is ideal for someone early in their HR career who thrives in fast-paced, high-growth environments, enjoys solving operational challenges, and takes pride in delivering a seamless and thoughtful employee experience.
Responsibilities:
Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions
Maintain accurate employee records and ensure data integrity across HR systems
Serve as a first point of contact for employee queries related to HR policies, benefits, and processes
Support documentation, letters, and HR-related communications
Onboarding & Employee ExperienceCoordinate and deliver seamless onboarding experiences for new hires
Partner with hiring managers and cross-functional teams to ensure successful employee integration
Support employee engagement initiatives, events, and programs
HR Systems & Data ManagementManage and maintain HRIS and other HR/People systems
Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance
Compliance & PoliciesEnsure compliance with local labor laws and company policies
Support audits, documentation, and regulatory requirements
Assist in updating and maintaining employee handbook and relevant HR policies
Compensation, Benefits & Payroll SupportSupport administration of compensation and benefits programs
Partner with Finance on payroll inputs, ad-hoc audits, and reporting
Assist with benefits enrollment and employee queries
Recruiting CoordinationSupport recruiting operations including interview scheduling, candidate communication, and offer coordination
Partner with Talent Acquisition to ensure a smooth candidate experience
People Programs & InitiativesAssist in implementing People programs and process improvements; contribute to building scalable processes and documentation
Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration
Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality
Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.)
Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives
Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications
Respond to employee inquiries and provide a high level of service and support
Help schedule candidate interviews for the North America team to support our hiring needs
Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.)
Requirements:
Strong understanding of HR processes and employment practices
Proactive, problem-solving mindset with a bias toward action
3-5+ years of experience in HR, People Ops, or a related field
Strong organizational skills and keen attention to detail
Ability to handle sensitive information with discretion
Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.)
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced, dynamic environment where flexibility is key
Familiarity with modern recruiting tools and ATS platforms
Experience supporting global or distributed teams
Exposure to compliance across multiple jurisdictions
Interest in People analytics, systems, and process improvement
Strong ownership mindset and ability to manage multiple priorities
Why Netomi:
Opportunity to play a key role in shaping employee experience at a fast-growing AI company
Work closely with leadership and cross-functional teams
High-impact role with room to grow and expand responsibilities
Collaborative, fast-paced, and people-first culture
Skills Required
- 3-5+ years of experience in HR, People Ops, or a related field
- Strong understanding of HR processes and employment practices
- Experience with HRIS systems and tools
- Strong communication and interpersonal skills
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
