HR Operations Specialist - ASEAN & ANZ

Job Description SummaryIn this role, you will be responsible for executing on multiple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Workday data maintenance, reporting, metrics and more for Indonesia & other AKA countries. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvements. Promote “Best in Class” service while developing effective relationships and working cross functionally with internal teams and suppliers.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Ability to work independently and take ownership of assigned HR processes for Indonesia & other countries
• Lead regional or global projects related to HR processes and initiatives
• Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s) and provide recommendations to improve service quality and efficiency
• Drive increased productivity and compliance through identifying opportunities for process improvements, standardization, and simplification within assigned area (s)
• Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, People Leaders, and HR partners
• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements
• Develop effective relationships with stakeholders through strong interpersonal skills, proactive communication influencing skills and thought leadership
• Continuously build and share area of expertise; keep current with internal and external updates and changes
• Participate in internal and external HR Operations audits
• Develop a strong working relationship with the GE HealthCare HR, People Leader and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
• Preparation of year-end reporting & associated statistics and develop insights to support decision-making at a regional/global level
• Provide ad-hoc operational support for assigned process

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college in related area
• Fluency in English, knowledge both verbal and written
• Prior professional work experience within HR Operations and/or Service-oriented environment.  Ideally within a multinational organization
• Proven ability to work independently and as a team player in a complex and rapidly changing work environment across multiple stakeholder groups
• Strong problem-solving and influencing skills, with the ability to identify opportunities for process improvements, standardization, and simplification within assigned area(s)
• Excellent interpersonal and communication skills, with the ability to provide "Best in Class" customer service and advise on difficult and sometimes complex questions/requests from employees, People Leaders, and the HR community in a professional, courteous & timely manner
• Up-to-date knowledge of local legislation and regulations.

Desired Characteristics

• Solid interpersonal skills: ability to work effectively independently and in a team-based environment
• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
• Proficiency in HR systems (ex. Workday) and technologies
• Ability to quickly embrace new technologies
• Supportive team player with a drive to create a positive work environment
• Applies solid judgment ensuring integrity, compliance, & confidentiality
• Passion for continuous process improvement and simplification
• Strong analytical and problem-solving skills with proven ability to organize and analyze data
• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines
• Self-starter who can manage multiple tasks simultaneously with minimal supervision
• Comfortable delivering against quantitative and qualitative performance metrics
• Proficient in the use of Microsoft applications: Outlook, Excel, Word, and PowerPoint

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information