- Serve as a trusted advisor to employees and managers on workplace concerns and HR matters
- Conduct fair, thorough, and timely investigations into employee complaints (e.g., misconduct, harassment, policy violations)
- Provide recommendations and partner with leadership on appropriate outcomes
- Promote a respectful, inclusive, and compliant work environment
- Partner with leaders to manage and improve employee performance
- Coach managers on performance conversations, feedback, and accountability
- Support the development of performance improvement plans (PIPs) and corrective actions
- Ensure consistency and fairness in performance practices
- Assist with performance review cycles and goal-setting processes
- Support engagement surveys and action planning
- Analyze feedback and recommend solutions to improve employee experience
- Assist with recognition programs and internal communications
- Partner with leaders to strengthen morale and retention
- Interpret and apply HR policies and employment laws (ADA, FMLA, EEOC, etc.)
- Maintain confidentiality while handling sensitive employee information
- Support onboarding, offboarding, and broader HR initiatives
- 3–5 years of HR experience, with strong emphasis on employee relations, investigations, and performance management
- Solid knowledge of employment laws and HR best practices
- Strong coaching, conflict resolution, and communication skills
- Ability to navigate sensitive situations with professionalism and sound judgment
- Strong team orientation and collaboration skills
- Advanced level utilization of Excel and other HR systems
Nice to Have:
- Bilingual English/Spanish
- Bachelor’s degree in HR, Business, or related field
- HR certification (SHRM-CP, PHR, etc.)
- Experience with UKG and/or SAP
- Work experience in the aviation/MRO industry
- Opportunity to make a meaningful impact on culture and employee experience
- Collaborative and values-driven HR team
- Growth and development opportunities
This role operates in an office environment inside of an airplane hangar. The position may require occasional movement within the workplace, use of standard office equipment, and communication with employees and leaders.
We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.
Equal Opportunity EmployerWe are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration without regard to legally protected characteristics.
If you need an accommodation during the application or interview process, please contact Human Resources.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 3-5 years of HR experience with emphasis on employee relations, investigations, and performance management
- Solid knowledge of employment laws (ADA, FMLA, EEOC) and HR best practices
- Experience conducting fair, thorough, and timely employee investigations
- Strong coaching, conflict resolution, and communication skills
- Ability to navigate sensitive situations with professionalism and sound judgment
- Strong team orientation and collaboration skills
- Advanced level utilization of Excel and other HR systems
- Bachelor's degree in HR, Business, or related field
- HR certification (SHRM-CP, PHR, etc.)
- Experience with UKG and/or SAP
- Work experience in the aviation/MRO industry
What We Do
MRO Holdings is an aviation services and solutions provider with four airframe maintenance and modification facilities, and a technical solutions organization: Aeroman in El Salvador, Flightstar in Jacksonville, FL, TechOpsMX in Queretaro, Mexico and North State in Winston-Salem, NC. In addition, MRO Holdings recently launched a new comprehensive technical solutions organization called MRO Solutions, located in El Salvador. MRO Holdings is a World-Class aircraft maintenance and modifiation provider; we deliver long term solutions for the aviation industry. Our philosophy at MRO Holdings is simple: to recruit, train and invest in the best people in the industry to align our services and solutions with the long-term needs of our clients.








