As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results oriented entrepreneurial culture.
We are seeking a Director of HR to join our team. This person will be responsible for managing and overseeing all HR functions, including benefits administration, performance management, HR compliance, Immigration, compensation benchmarking, on/off-boarding, and PTO management. The ideal candidate will have strong interpersonal skills, be detail-oriented, have a comprehensive understanding of HR policies and procedures, are comfortable working in a fast-paced ambiguous environment, and have prior experience mentoring/managing people.
**This position is on-site 5 days / week based out of our Cleveland office**
Core Responsibilities
- Employee Relations & HR Compliance
- Help manage the entire employee relations lifecycle, including handling harassment and discrimination complaints. This involves establishing investigation plans, conducting investigations, recommending resolutions, and collaborating with the Legal Team for implementation.
- Ensure compliance with federal, state, and local employment laws, regulations, and best practices.
- Help develop, review, and update HR policies, procedures, and guidelines to ensure compliance with legal requirements and industry standards.
- Analyze employee relations trends, metrics, and data to identify areas of improvement and make proactive recommendations to enhance the employee experience.
- Ensure proper documentation and record-keeping practices are followed to maintain compliance with applicable laws and regulations.
- Collaborate with the legal team to address complex compliance issues and mitigate legal risks. Provide training and education to employees and managers on HR compliance topics, including anti-discrimination, harassment prevention, and data privacy.
- Collaborate with cross-functional teams, such as Legal, Finance, and IT, to ensure HR processes and systems comply with relevant laws and regulations.
- Help manage employee surveys and conduct exit interviews.
- Assist in identifying feedback trends, analyze data, present key findings, and develop a plan to improve gaps. Lead discussions to resolve employee issues.
- DEI: Help increase cultural awareness, support diversity goals, increase business impact, and increase employees’ sense of community.
What it Takes to be Successful
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 5+ years of experience in the HR Business Partner role or Employee Relations role with at least one year handling complex employee relations issues
- Experience in scaling companies during the growth stage
- Strong business acumen with a background in driving HR policies, processes, and initiatives
- Strong knowledge of principles & practices of HR, including employment law & compliance requirements
- Proven ability to effectively coach employees and management through complex and challenging issues, providing recommendations for effective problem resolution.
- Customer service attitude and a focus on providing excellent support to internal employees
- Excellent interpersonal skills and practical verbal and written communication skills
- Ability to set high personal goals and work independently
- Tech-savvy and familiar with UltiPro / UKG and Lever
- Analyze employee relations trends, metrics, and data to identify areas of improvement and make proactive recommendations to enhance the employee experience.
- Provide guidance and support to managers and employees regarding HR policies, procedures, and employment-related laws and regulations.
- Ensure proper documentation and record-keeping practices are followed to maintain compliance with applicable laws and regulations.
- Collaborate with the legal team to address complex compliance issues and mitigate legal risks. Provide training and education to employees and managers on HR compliance topics, including anti-discrimination, harassment prevention, and data privacy.
- Collaborate with cross-functional teams, such as Legal, Finance, and IT, to ensure HR processes and systems comply with relevant laws and regulations.
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
What We Do
As brands have become publishers, the digital world has become the most important distribution channel. The BrightEdge Content Performance Marketing platform helps brands Target Demand, Create and Optimize Content, and Measure Results to win on the content battleground. BrightEdge transforms online content into tangible business results, such as traffic, revenue, and engagement. Our platform is powered by an Artificial Intelligence engine, DataMind, and is the only company capable of web-wide, real-time measurement of digital content engagement across all digital channels, including search, social, and mobile.
