HR Content Management Senior Specialist

Job Description

The Position

The HR Content Management Senior Specialist plays a key role in developing, maintaining, and governing HR knowledge content across the organization. This role ensures employees and managers have access to accurate, current, and user‑friendly HR information through digital HR platforms such as knowledge bases, employee portals, and case‑management systems. The specialist partners closely with HRBPs, HR CoEs, and HR Services members to ensure content is compliant, well‑structured, and aligned with HR Services standards.

Responsibilities

Content Governance

• Enforce HR content lifecycle processes (creation, review, updates, archival).

• Serve as the subject‑matter expert for HR knowledge management best practices.

Content Development & Maintenance

• Create, edit, and publish HR content such as policies, FAQs, knowledge articles, manager guides, and workflows.

• Ensure all content is accurate, up‑to‑date, and compliant with legal, regulatory, and company requirements.

HR System & Platform Management

• Manage HR content within digital platforms (e.g., ServiceNow, Workday, SharePoint, intranet portals).

• Monitor content performance and system adoption (e.g. Moveworks) via analytics to identify gaps, opportunities, and trends.

• Support system enhancements related to knowledge architecture, taxonomy, and search optimization.

Stakeholder Collaboration

• Partner with HR COEs, HRBPs, HR Services (eg. Country Supports) to ensure content quality and alignment.

• Act as the bridge between technical teams and HR subject-matter experts during content-related projects.

• Train HR Services members on content standards, templates, governance, and updates.

Continuous Improvement

• Drive ongoing improvements in HR knowledge management processes and tools.

• Support the adoption of HR employee self-service model

• Support HR transformation initiatives by ensuring content readiness and change-management alignment.

Required Education, Experience and Skills

• Bachelor’s degree in Human Resources, Communications, Business Administration, or related field.

• 5–8 years of experience in HR operations, HR service delivery, content management, or knowledge management.

• Must have working exposure with Service Now(Knowledge management module)

• Experience in HR systems (e.g., ServiceNow Knowledge Base, Workday Help, Moveworks, or similar).Exceptional writing and editing skills with the ability to simplify complex topics.

• Strong understanding of HR processes, policies, and employee lifecycle.

• Experience working with HR systems (e.g., ServiceNow Knowledge Base, Workday Help, Moveworks, or similar).

• Strong project management and cross‑functional collaboration skills.

Preferred Experience and Skills

• Experience in HR Shared Services or Centers of Excellence.

• Knowledge of UX writing, digital content design, or taxonomy management.

• Familiarity with content analytics and search optimization techniques.

Key Competencies

• Attention to Detail – Delivers high‑quality, error‑free content.

• Communication Excellence – Clear, concise writing tailored to employee needs.

• Stakeholder Management – Builds strong relationships across HR and HR Services teams.

• Problem Solving – Identifies content gaps and addresses root causes.

• Tech Savvy – Comfortable navigating HRIS and digital knowledge platforms.

• Change Agility – Adapts quickly to evolving HR processes and priorities.

📌 Note:​
There will be an outbound CV screening call from our Talent Attraction Business Partner, and the call may come from an overseas number.
Please make sure to answer the international call to proceed with your application.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings: