Job Title: HR Business Partner
Location: Mumbai, India
Reporting to: Senior HR Business Partner / HR Director
About Us
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,800+ strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.
We’re not your typical outsourcing company. We believe great service is built on two things: smart technology and even smarter people. From our AI-enabled tools to our collaborative, people-first culture, we give our teams the structure, support, and trust they need to succeed.
If you’re looking to grow your HR career in a fast-paced BPO environment where your work genuinely makes a difference, you’ll feel right at home at Quantanite.
Position Overview
We are looking for an HR Business Partner to support our operations in Mumbai/Thane. Reporting to the Senior HR Business Partner / HR Director, this role acts as a key point of contact between HR and business stakeholders, ensuring people processes are implemented consistently and effectively.
This is a hands-on HRBP role, focused on employee relations, performance management, and day-to-day HR support, while also contributing to broader people initiatives. You will work closely with managers to support engagement, compliance, and talent outcomes within a dynamic BPO environment.
Key Responsibilities
Core HR Business Partnering
- Support business leaders by aligning HR practices with operational needs
- Act as a trusted HR point of contact for managers and employees
- Provide guidance on HR policies, procedures, and best practices
Employee Relations & Performance
- Handle employee relations matters professionally and confidentially
- Support performance management processes, including coaching and corrective action
- Contribute to building a positive, inclusive, and compliant work environment
Talent & Workforce Support
- Support talent management activities, including onboarding, development, and retention
- Assist with change initiatives and people-related projects as the business evolves
- Develop a solid understanding of the business to better support workforce needs
HR Data & Continuous Improvement
- Use HR data and reporting to identify trends and support informed decision-making
- Contribute to continuous improvement of HR processes and employee experience
Qualifications
Essential
- Completed secondary schooling
- Bachelor’s degree in Psychology, Sociology, or Human Resources
- Minimum of 5 years’ HR experience, including at least 2 years in a Business Partner role
- Working knowledge of performance management, HR best practices, and labour legislation
- Strong communication skills with the ability to work effectively with multiple stakeholders
Core Attributes
- Practical, solution-oriented approach to HR
- Strong organisational and interpersonal skills
- Adaptable, resilient, and comfortable in a fast-paced environment
- Results-focused with a collaborative mindset
What We Offer
- Work Model: Onsite role based in Thane / Mumbai
- Development: Exposure to business partnering, mentorship, and growth opportunities
- Culture: Collaborative, inclusive, and people-first
- Opportunity: A chance to build a strong HR foundation within a growing global organisation
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Quantanite is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
