At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job DescriptionROLE OVERVIEW:
Reporting to the Head HR Advisory Services for Europe, our HR Advisor will be responsible for handling employee relations issues including coaching and advising leaders and employees on all performance management issues including absenteeism, performance, compensation, misconduct and ensuring compliance with policies, practices and applicable employment legislation across a number of our European locations. They will be a trusted advisor by providing consultation and resolution guidance to promote a positive work-place culture. This position will research, resolve and respond to a variety of employment related matters.
Main Duties include:
- Advise managers on employee performance issues; consult with managers on due process and review individual situation to recommend next steps and resolution.
- Complete investigations and recommend disposition actions based on findings.
- Research, resolve, manage, and respond to employee relations questions and concerns from managers and employees using multiple resources.
- Support and provide assistance in delivery of all corrective actions related to performance or validated misconduct via an Employee Relations investigation. Assist manager in termination process including employee communications.
- Provide coaching in development of performance improvement plans, written warnings and documentation of verbal warnings; ensure use of standard templates provided by Employee Relations COE.
- Advise on appropriate compensation practices, including the annual merit process, promotional increases, decrease in hours, etc.
- Support consistent policy interpretation and application of HR policies.
- Review employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Senior Managers.
- Thoroughly document Employee Relations cases within HR Case Management (ServiceNow).
- Ensure Legal compliance and adherence to policies and regulations; stay informed of current employment practices and regulations.
- Review leave situations that fall outside of the standard Leave of absence policies regarding extensions, return to work and accommodations.
- Assist with responses to unemployment claims as needed.
- Manage and assist with internal and external HR audits, as and when required.
Core Behaviours
- Agility & Innovation - Adapt quickly to changing priorities; create new and better ways for the organization to be successful.
- Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
- Customer Centricity – Build strong customer relationships and deliver customer centric solutions.
- Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
- Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
- Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
- Talent Development & Engagement – Create a climate where people are motivated to help the organization achieve its objectives.
Main Qualification, Skills and Experience include:
Education
- Bachelors Degree in Human Resources or a related field is required.
Experience
- Previous experience at HR Advisor and/or HR Business Partner level.
- Employee relations skills with thorough knowledge of Polish labour law. Knowledge of other European counties would be a distinct advantage.
- Confident influencing management and implementing HR processes and procedures.
- Excellent communication, facilitation and project skills.
- Self-starter with strong, proactive work ethic
- Experience in customer service or contact centre preferred.
- Strong PC skills, preferred experience working in HCM software such as Workday.
- Excellent interpersonal skills with and a customer service approach to problem solving.
- Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information.
- Languages skills - English is essential. Other languages would be a distinct advantage (e.g. German or French).
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
Skills Required
- Bachelor's degree in Human Resources or related field
- Previous experience at HR Advisor or HR Business Partner level
- Employee relations expertise with thorough knowledge of Polish labour law
- Ability to influence management and implement HR processes and procedures
- Excellent communication, facilitation and project skills
- Self-starter with a strong, proactive work ethic
- Strong PC skills
- Experience working in HCM software (e.g., Workday)
- Experience in customer service or contact centre
- Excellent interpersonal skills and customer-service approach to problem solving
- Commitment to maintaining confidentiality with personal and compensation information
- English language skills (essential)
- Other European languages (e.g., German or French)
- Familiarity with HR case management systems (e.g., ServiceNow) or ability to document cases in such systems
Elavon, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elavon, Inc. and has not been reviewed or approved by Elavon, Inc..
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Retirement Support — Retirement programs through the parent bank include a 401(k) match with immediate vesting and a company‑funded pension, strengthening long‑term financial security. Additional financial‑protection programs complement these offerings.
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Leave & Time Off Breadth — PTO, paid holidays (including a personal holiday), paid volunteer time, and an option to purchase extra vacation indicate broad time‑off coverage. These features support work–life balance across roles.
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Parental & Family Support — Paid parental leave for all U.S.-based parents and additional paid pregnancy disability leave, plus adoption and surrogacy reimbursement, provide robust family support. These programs sit alongside standard medical, dental, and vision options.
Elavon, Inc. Insights
What We Do
YOUR ELAVON We pride ourselves on delivering exceptional payment experiences, whether customers tap, insert, or swipe. Pay online, mobile, or in-person. Our fast and secure payment solutions are tailored to meet the needs of any business. For more than 30 years, Elavon has been a leader in payment processing. Backed by cutting-edge software and technologies, we serve more than 1.5 million customers across 36 countries. We grow with you — whether your business is large or small, local or international. We help you drive revenue and customer satisfaction with our tailored solutions that are designed to meet the needs of your industry. Visit elavon.com or call 1-877-754-1095* to learn more about our wide range of innovative solutions and services. Discover how our customer-first approach will help you grow your business, set you apart from competitors and strengthen your brand. * We accept relay calls ELAVON BY THE NUMBERS* • A global leader in payment processing for more than 30 years • Consistently rated among the top five global payment providers in the world • Backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S. • More than 1.5 million customers in over 36 countries • Processing more than 6.2B total transactions annually in over 131 currencies • Partnerships with more than 650 banks worldwide • Multilingual customer service available 24/7/365 * Nilson Report, 2020/2021
