The opportunity
We have an opportunity for a HR Administrator to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. Proud winners of the ‘Best Place to Work’ award at the Hampshire Business Awards 2023!
Working in our HR function, you will support a wide range of HR activities to support the enhancement of the employee experience at every stage of the employment life cycle. In this role, you will be key to ensuring seamless HR processes, from recruitment and onboarding to ongoing employee administration and data management:
- Recruitment Coordination: Support the HR team in recruitment, including processing Right to Work checks, managing our Applicant Tracking System (Workable), and ensuring a smooth, positive candidate experience.
- Onboarding New Starters: Own the digital onboarding process for new employees, from offer letter and contract generation to pre-employment checks and coordination with other departments (e.g., Technology, Facilities).
- Employee Experience: Maintain regular communication to ensure a positive employee experience and smooth transitions throughout the employment journey.
- HR Inbox Management: Take charge of the HR inbox, handling requests professionally and distributing queries as needed.
- Employee Documentation & Data: Process changes such as contract variations, promotions, leave, and departures. Update the HR system (Cezanne HR) and Learning system (Kallidus) with accurate, current information.
- HR Reporting: Collaborate on data collection, reporting, and metrics for dashboards and KPIs to support data-driven HR decisions.
This role will benefit a hybrid working arrangement, to be based between our Basingstoke office (3 days per week) and working the rest of the week from home.
What we are looking for in you…
What is important is that you have demonstrable experience in HR administration within a busy office environment. You will have the ability to follow policies and procedures, paying meticulous attention to detail at all times. Your communication skills (both written and verbal) will be strong with exceptional organisational skills with the ability to work flexibly and prioritising workload to meet various deadlines and SLAs. You will have previously worked within a HRIS with experience in developing HRIS systems to improve efficiency.
What is equally important to us is that you have the ability to work in a professional and amenable manner, establishing and maintaining constructive relationships and building rapport whilst being tactile and discreet when dealing with confidential information. You will have a proactive desire to assist and support prospective and current employees, managers and other members of HR, with a desire to take ownership of processes associated with the role and continuously improve and enhance them. A firm understanding of the role of HR and the ambition to develop your knowledge of HR practice and processes would be beneficial, and if you have (or are working towards) a CIPD qualification, this would also be advantageous.
What’s in it for you…
As well as a competitive salary, we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.
Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to TELUS Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).
Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.
We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
What We Do
Traditional financial service providers are often burdened with costly overheads including expensive branch networks, inflexible technology and huge armies of people. At Castle Trust Bank, we keep our overheads to a minimum and we use savings proceeds to fund our lending solutions.
In the past, we offered investment products to our customers which proved very popular. As a bank, we now offer savings accounts, giving our customers the added benefit of FSCS protection for their deposits. Our history means that we have a strong understanding of what our customers need and have built our savings range with those customers and their needs front of mind.
In a complex world, we strive for openness and clarity. We place the highest importance on treating our customers fairly not just because it's the right thing to do but because we know that the trust of our customers is crucial to our future success.
We recognise that for many mortgage customers, traditional solutions don't cut the mustard. These customers can often have high quality assets but unconventional income and so find it difficult to borrow at reasonable rates and on sensible terms.
What experienced buy to let investors need is lending with imagination. They need a lender that recognises cash flow and net worth are not the same thing. They need a lender that is flexible in their approach and makes considered, logical decisions. Castle Trust Bank is that lender.
We also offer point of sale finance through our Omni Capital Retail Finance arm. Partnering with retailers nationwide, we support their business by offering finance plans to their customers. OmniPort technology gives retailers paperless credit approval which fits seamlessly with their sales processes and customers can use our dedicated customer portal to keep up to date with their loans
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