Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role:The People Services Contact Centre is a critical team supporting employees and managers including the HR COEs and HRBPs while also ensuring focus on the legal and regulatory requirements for the countries and regions it supports. This is the first point of contact for People Services and will be responsible for establishing and preserving strong relationships with colleagues and managers, providing accurate and timely customer service, resolving HR transactions and administration, including complex issues, within agreed service levels.
These are some of the key ingredients to the role:- Handling high volume queries related to rewards, benefits, payroll, onboarding, offboarding and other People Service related issues from the first point of contact
- Gather all required information at the first point of contact to ensure that colleague queries can be resolved at earliest opportunity with minimal handoffs
- Use process knowledge to support and educate colleagues on portal navigation and other People Services tools to reduce re-occurrence of the queries in the future
- Ensuring service level agreements are met and providing end-to-end customer support resulting in high levels of customer satisfaction
- Participate as appropriate in the delivery of Core Services initiatives and activity
- Take part in continuous improvement activities to maintain and improve performance of the team, and the experience of colleagues and managers using the service
- Advise on DACH HR policy e.g. Paternity, Maternity, Shared Parental Leave and Flexible Working applications, Absence and Payroll
What will you bring to the table?
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum of one year of experience in HR administration
- Strong organisation skills, with a sharp focus on detail
- Ability to multi-task, deal with competing priorities and self-manage workloads
- Experience of HR systems and case management processes is a plus
- Practical exposure to DACH-specific employment guidelines is a plus
- Excellent verbal and written communication skills in Polish (fluent), English (B2) and German (B2).
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
- Contract of Employment
- Private health care and sports card
- A budget for ordering lunches
- Hybrid working model (3 days in the office, 2 days of home office) to maintain a healthy work-life balance- as per company/local policy
- Strong focus on your personal development (Workshops, trainings)
- A brand new and energy-efficient office in the heart of Wroclaw
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
Want to learn more about our company and what it's like to work at Pyszne.pl/JET?
Visit our careers page, where you’ll find employee stories, blogs, podcasts, and lots of other exciting information.
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Apply now!
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Skills Required
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum of one year of experience in HR administration
- Strong organisation skills with attention to detail
- Ability to multi-task, manage competing priorities and self-manage workloads
- Excellent verbal and written communication skills in Polish (fluent), English (B2) and German (B2)
- Experience of HR systems and case management processes
- Practical exposure to DACH-specific employment guidelines
What We Do
Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers and restaurants through our platform in 20 countries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table. https://careers.justeattakeaway.com
