Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the executive floor and lounge, ensuring that VIP guests receive exceptional service. Your leadership will ensure a flawless experience for executive-level guests, from check-in to check-out. As an Executive Floor Supervisor / Team leader, you’re not just delivering personalized and luxury guest experiences – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Leadership & Team Management: Supervise and train the executive floor team to deliver personalized VIP service. Manage scheduling, task delegation, and performance reviews.
- Guest Experience: Ensure VIPs and club members receive tailored service and prompt resolution of concerns. Coordinate special requests and personalized amenities for high-profile guests.
- Operational Oversight: Oversee daily operations of the executive floor and lounge, ensuring cleanliness, readiness, and quality F&B service. Monitor inventory and manage procurement needs.
- Cross-Departmental Coordination: Liaise with housekeeping, F&B, and front office to fulfill guest preferences and ensure seamless service.
- Training & Development: Provide ongoing training and coaching to maintain luxury service standards. Conduct regular performance evaluations to drive continuous improvement.
- Reporting & Administration: Prepare daily operational reports and track guest feedback. Maintain accurate records and ensure smooth lounge operations.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven background in hotel operations, ideally in a managerial or assistant managerial role with VIP or executive floor exposure.
- Strong team management skills with the ability to inspire service excellence.
- Exceptional communication and interpersonal skills; able to handle high-profile guests with discretion and professionalism.
- Proficient in hotel PMS and familiar with luxury service standards.
- Calm under pressure, responsive to changing priorities and guest needs.
- Fluent in English; additional languages are a plus.
- Flexible to work nights, weekends, and holidays.
Skills Required
- Proven background in hotel operations, ideally in a managerial or assistant managerial role with VIP or executive floor exposure.
- Strong team management skills with the ability to inspire service excellence.
- Exceptional communication and interpersonal skills, including discretion and professionalism with high-profile guests.
- Proficiency in hotel property management systems.
- Familiarity with luxury service standards.
- Ability to remain calm under pressure and respond to changing priorities and guest needs.
- Fluency in English.
- Additional language skills.
- Flexibility to work nights, weekends, and holidays.
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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