Housekeeping Manager - Conrad New York Downtown

Posted Yesterday
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New York, NY, USA
In-Office
Junior
Software • Hospitality
The Role
Manage daily housekeeping operations for a luxury hotel, including cleanliness standards, room readiness, inspections, administrative processes, budgeting, forecasting, cost controls, and policy enforcement. Supervise, coach, and develop housekeeping team members while ensuring guest rooms and public areas meet quality and compliance standards.
Summary Generated by Built In

The stunning Forbes 4-Star Conrad New York Downtown is looking for a Housekeeping Manager to join their team!

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.

In this role, you will be responsible for managing daily housekeeping operations to include room inspections and various administrative duties. 

The ideal candidate will have a passion for hospitality and be excited about the opportunity to grow their career in a luxury hotel environment. They should have at least 2 years of supervisory Housekeeping experience, with luxury hotel, union, and OnQ experience preferred.

Want to learn more? Hotel Website, Instagram, Facebook, Youtube

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Manager, you’re not just overseeing daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

  • Oversee daily housekeeping operations: Manage cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
  • Ensure room readiness: Coordinate housekeeping efforts to ensure rooms are cleaned and available for guests promptly and efficiently
  • Manage departmental processes: Oversee systems usage, cost controls, budgeting, forecasting, and policy enforcement to drive efficiency and profitability
  • Conduct inspections: Oversee and perform room and public area inspections to maintain high-quality standards and compliance
  • Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

#LI-MD1

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. 
About the Team

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: 

  • Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
  • Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
  • Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
  • Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
  • Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
  • Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
  • Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
  • Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
  • Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Skills Required

  • At least 2 years of supervisory housekeeping experience
  • Luxury hotel experience
  • Union experience
  • OnQ experience

Hilton Compensation & Benefits Highlights

  • Retirement Support — Retirement benefits are described as strong, with an employer match that fully covers initial contributions and continues matching additional amounts. This structure is consistently presented as a standout element of the package.
  • Parental & Family Support — Paid parental leave is highlighted for all new parents, with additional time for birthing parents. Adoption assistance and broader family supports are also part of the offering.
  • Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton, mental‑health resources, and programs like sabbaticals or reset time are emphasized as distinctive perks. Learning opportunities and other lifestyle supports further enhance the package.

Hilton Insights

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The Company
HQ: McLean, VA
121,228 Employees
Year Founded: 1919

What We Do

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Hilton Offices

OnSite Workspace

Typical time on-site: None
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