Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the executive floor and lounge, ensuring that VIP guests receive exceptional service. Your leadership will ensure a flawless experience for executive-level guests, from check-in to check-out. As a Housekeeping Executive, you’re not just delivering personalized and luxury guest experiences – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Leadership & Team Management: Supervise and train the executive floor team to deliver personalized VIP service. Manage scheduling, task delegation, and performance reviews.
- Guest Experience: Ensure VIPs and club members receive tailored service and prompt resolution of concerns. Coordinate special requests and personalized amenities for high-profile guests.
- Operational Oversight: Oversee daily operations of the executive floor and lounge, ensuring cleanliness, readiness, and quality F&B service. Monitor inventory and manage procurement needs.
- Cross-Departmental Coordination: Liaise with housekeeping, F&B, and front office to fulfill guest preferences and ensure seamless service.
- Training & Development: Provide ongoing training and coaching to maintain luxury service standards. Conduct regular performance evaluations to drive continuous improvement.
- Reporting & Administration: Prepare daily operational reports and track guest feedback. Maintain accurate records and ensure smooth lounge operations.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven background in hotel operations, ideally in a managerial or assistant managerial role with VIP or executive floor exposure.
- Strong team management skills with the ability to inspire service excellence.
- Exceptional communication and interpersonal skills; able to handle high-profile guests with discretion and professionalism.
- Proficient in hotel PMS and familiar with luxury service standards.
- Calm under pressure, responsive to changing priorities and guest needs.
- Fluent in English; additional languages are a plus.
- Flexible to work nights, weekends, and holidays.
Skills Required
- Proven background in hotel operations, ideally in a managerial or assistant managerial role with VIP or executive floor exposure
- Strong team management skills with the ability to inspire service excellence
- Exceptional communication and interpersonal skills; ability to handle high-profile guests with discretion and professionalism
- Proficiency in hotel property management systems and familiarity with luxury service standards
- Ability to remain calm under pressure and respond to changing priorities and guest needs
- Fluency in English
- Additional languages
- Flexibility to work nights, weekends, and holidays
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — The Go Hilton travel program offers up to 110 discounted nights per year, with employee room rates as low as $40 and additional friends-and-family and on‑property dining discounts. Select programs like Thrive Sabbatical and Thrive Reset provide paid time off with stipends for personal goals or recharge.
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Retirement Support — The U.S. 401(k) match is 100% on the first 3% of pay plus 50% on the next 2%, enabling up to a 4% employer match when contributing 5%. This delivers a clear, formula-based boost to long‑term savings.
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Parental & Family Support — New parents receive four weeks of fully paid parental leave, with birthing parents receiving an additional eight weeks for a total of 12 weeks. Adoption assistance and caregiving support resources are also available.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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Hilton Offices
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
