Homeowner Services Representative

Celebrate Life, the Southworth Way

The Company: Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits: We are proud of our “family company” roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us! The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us! At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

About The Abaco Club: The Abaco Club is a paradise for the soul. It is an unassuming haven crafted in the pursuit of connection, happiness and belonging. Here, members unwind in barefoot luxury in island-inspired homes, golfers take on the #1 golf course in The Bahamas, and generations come together on 2 miles of uninterrupted white sands on one of the most pristine beaches on Earth.

Working at The Abaco Club means being part of a vibrant community that values your knowledge and offers opportunities for professional growth and development. Here, you can turn your passion for hospitality into a rewarding career while enjoying the stunning scenery of this beautiful place. Become a part of our team and help us show what makes the Abaco Club truly extraordinary.

The Opportunity: The Homeowner Services Representative serves as the primary Home Representative for a designated portfolio of homes, as assigned by the Director, Homeowner Services. This role is responsible for overseeing, inspecting, and coordinating the work of Housekeeping and Technicians to ensure homes are guest-ready each day. The Home Services Representative communicates with team members and relevant departments to complete outstanding punch-list items, identify deficiencies, and follow through to resolution to maintain the highest standards for homeowners and guests.

Duties and Functions

• Liaise with the Assistant Homeowner Service Manager on all issues regarding assigned homes, ensuring timely follow-up with all departments.
• Assist with the installation and setup of new homes as needed.
• Update member binders quarterly with inventory, weekly punch-list items, and member preferences.
• Inspect homes prior to member and guest arrivals to confirm readiness to Club and Owner Standards; report ready status promptly to the Front Desk team.
• Conduct home orientations for arriving members and guests.
• Ensure homes are clean, closed, and secured after each departure.
• Identify and report any damages caused by renters or guests; communicate replacement costs to Owners and responsible parties within 24 hours of rental departure.
• Coordinate with other departments to ensure monthly, quarterly, and annual services are completed on time and to standard.
• Perform weekly home walkthroughs (by end of shift each Sunday) and monthly inspections (by the 26th of each month) of all assigned homes, covering all interior and exterior operational aspects.
• Conduct quarterly home inventories.
• Meet with members on arrival and departure to provide updates on work progress and address concerns.
• Perform wellness checks on members staying more than seven days.
• Provide direction and support to Housekeepers, Housemen, and Technicians as required.
• Perform other duties as assigned by management.

Qualification Standards

• Minimum of 2 years’ experience in a similar or related role
• Excellent organizational skills
• Strong communication skills (both written and verbal)
• Ability to work in a fast-paced and flexible environment
• Physically capable of standing, bending, and lifting up to 30 lbs for extended periods
• Self-motivated and able to work independently
• Professional, positive demeanor with integrity and honesty
• Ability to interact respectfully with homeowners, guests, and fellow employees
• Knowledge of standard policies and procedures
• Must be available to work all days of the week, including holidays

The Home Services Representative plays a critical role in delivering exceptional experiences for homeowners and guests by ensuring homes are maintained to the highest standards. This position requires attention to detail, proactive communication, and the ability to coordinate effectively across multiple departments.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.