Manager, Hospitality Services

Celebrate Life, Elevated: the Southworth Way

The Company: Welcome to Southworth. We own and operate a growing portfolio of premier private clubs and communities, each offering inspired environments and locations that foster connection: to family, friends, activities, and experiences. We are proud of our “family company” roots which shape our culture of care. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

Whether in the heart of house or on “stage”, our dedicated team members elevate the experience for our members, residents, guests, and fellow team members. By providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun, we encourage our team members to be and belong at Southworth!

The Benefits: We understand everyone has a unique set of needs: we want to support you as best we can so you can be your best self with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, paid time off, and more.

Grow with us! The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us! At Southworth, we are working to redefine what it means to be a private club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

About The Abaco Club: The Abaco Club is a paradise for the soul. It is an unassuming haven crafted in the pursuit of connection, happiness and belonging. Here, members unwind in barefoot luxury in island-inspired homes, golfers take on the #1 golf course in The Bahamas, and generations come together on 2 miles of uninterrupted white sands on one of the most pristine beaches on Earth.

Working at The Abaco Club means being part of a vibrant community that values your knowledge and offers opportunities for professional growth and development. Here, you can turn your passion for hospitality into a rewarding career while enjoying the stunning scenery of this beautiful place. Become a part of our team and help us show what makes the Abaco Club truly extraordinary.

The Opportunity: The Manager, Hospitality Services is responsible for executing the Club’s high-touch service model, ensuring that every Homeowner Member, International Member, Prospect, and Guest receives a seamless, personalized, and luxurious experience throughout their stay. This role is key to the successful delivery of the on-site Experience Journey and supports the Director of Hospitality Operations in maintaining five-star standards across all touchpoints.

Duties and Functions

Experience Journey Execution

• Lead the on-site execution of each Experience Journey, ensuring every arrival, stay, and departure meets five-star service standards.
• Ensure all team members understand and deliver on each aspect of the guest’s itinerary, preferences, and special requests.
• Coordinate with other departments (Housekeeping, Food & Beverage, Transportation, Spa, Golf, etc.) to ensure seamless service integration.

Team Leadership & Daily Operations

• Supervise Hospitality Services Associates to ensure professional, proactive, and personalized service delivery.
• Maintain a strong on-site presence, offering real-time support and coaching to the team.
• Schedule and assign shifts to ensure adequate coverage and smooth operations across all service periods.

Guest Relations & Problem Resolution

• Serve as a key contact for Members and Guests, building rapport and proactively identifying opportunities to elevate the experience.
• Handle guest issues or service challenges with discretion and efficiency, ensuring swift resolution and follow-up.

Operational Coordination

• Ensure proper documentation and communication of guest preferences, arrival times, itineraries, and incident reports.
• Support the Director of Hospitality Operations with daily reporting, metrics tracking, and team communication.
• Ensure that properties and club spaces used during the guest stay are maintained to luxury-level presentation standards.

Qualifications Standards

• Prior experience in luxury hospitality, preferably in a private club, five-star resort, or upscale residential property.
• Demonstrated leadership skills with experience managing guest service or front-of-house teams.
• Excellent interpersonal and communication skills, with a passion for hospitality and attention to detail.
• Strong problem-solving abilities with a calm and proactive approach to service recovery.
• Familiarity with hospitality software and service management systems.
• A professional, polished demeanor with the ability to interact with HNW/UHNW individuals with discretion.
• Flexible schedule with availability on weekends, evenings, and holidays as required.

The Manager, Hospitality Services plays a vital role in shaping the Club’s luxury service culture and delivering unforgettable guest experiences. If you are a hospitality professional who leads with passion, precision, and a service-first mindset, we welcome your application to be part of our exceptional team.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.