Cox Enterprises
Empowering people today to build a better future for the next generation.
Las Vegas, NV, USA

HN Technical Operations Engineer II

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Employer Provided Salary: 77,800-116,800 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Cox Communications is searching for a Technical Operations Engineer II . This role will perform engineering activities with knowledge & skills associated with the following technologies: IP Routing Protocols: OSPF, ISIS, BGP; Multi-Protocol Technologies: LDP, RSVP; IP Protocols: TCP, UDP, BFD; Ethernet Technologies: gigE, 10 gigE, VLANs, 802.1Q (VLAN tagging), 802.1P (layer 2 QoS), VRRP, HSRP; QoS Capabilities: classification, marking, queueing, policing. CGN (Carrier Grade NAT) Design/Test
Primary Responsibilities and Essential Functions

  • Design and test network architectures.
  • Test and validate code functionality to be used in the production network across multiple vendors
  • Assess and define testing strategy and test cases.
  • Assist in equipment evaluations, equipment selection, pilot testing and network designs to ensure reliability and scaled expansion of the network.
  • Assist in preparing engineering cost analysis to optimize return on investment
  • Assist in implementation of plans that enhance technical operation, compliance with rules and regulations, and permit the deployment of new technology.
  • Support deployments of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.
  • Resolves outage and trouble conditions on network platforms. Engages vendors as needed for support and for executing on vendor identified actions during issues
  • Responsible for the upkeep and maintenance of network platforms
  • Partners with change management for impact identification, network validation, MOP creation and execution of activities
  • Ownership of platform reliability reporting, platform quality, reliability, proactive reporting
  • Provide technical operations support and consultation to field technical operations teams.
  • Provides telecommunication solutions to increase operational efficiencies, and expand network services.
  • Conducts equipment evaluations, equipment selection, pilot testing and network designs to insure reliability and scaled expansion of the network. Prepare engineering cost analysis to optimize the return on investment.
  • Provides detailed engineering support and consultation to other departments.
  • Develops network element technical specifications.
  • Supports new product deployments with installation, integration, testing, documentation, and training. Develops methods and procedures for troubleshooting.
  • Makes specific recommendations and assists in implementation of plans that enhance technical operation, compliance with rules and regulations, and permits the deployment of new technology. Defines and compiles the methods of procedures and documentation to support personnel in the maintenance and day-to-day operation of the network.
  • Develops and executes detailed network designs and architectural plans for network applications. Designs may include routed IPs, MPLS, or Internet topologies.
  • May configure any or all of the following: router and switch technologies.
  • Establishes network performance measurements and goals.
  • Works with vendors to ensure equipment is installed and operating properly and resolves problems. Develops and implements proper operation and procedure for new technologies.
  • May work closely with customers, directly or indirectly through Sales Engineers, to identify network needs that impact network design and support requirements.
  • Responsible for all aspects of local network management and network management devices.
  • May manage projects within Technology Operations Engineering to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.
  • Coordinates with other departments to ensure the network is available and configured to exceed market demands. This includes the support of software upgrades and configuration changes and assisting technicians, SOC and NOC in troubleshooting outages and resolving escalations as appropriate.
  • Facilitates communications with employees and other departments by holding or attending meetings, preparing reports, and participating on task forces.
  • Develop methods and procedures for equipment migration (commercial).
  • May perform reliability studies and assessments to ensure Cox is the Trusted Provider.


  • Bachelor's degree in engineering or computer science, or in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field
  • 2 years' of experience in related field (i.e. Engineering, Technical Operations) or academic equivalent training or projects.
  • Requires working knowledge of transmission, switching, powering, grounding, mechanical, and cabling.
  • 1 year experience developing and maintaining detailed network designs and documentation
  • 1 year experience troubleshooting and diagnostics


  • Certifications: NRS II, CCNP, JNCIP
  • Experience in telecommunications industry desired.
  • Experience leading projects to enhance the network capability for existing and future services
  • Demonstrated problem solving and analytical thinking skills.
  • Excellent collaborative skills to work effectively with teams throughout the organization.

USD 77,800.00 - 116,800.00 per year
Compensation includes a base salary of $77,800.00 - $116,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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What are Cox Enterprises Perks + Benefits

Cox Enterprises Benefits Overview

We want our employees living their best lives. That means different things to different people, so we’ve curated benefits that reflect myriad needs and pursuits. Whether you’re looking for comprehensive healthcare or want to further your education, eager for adoption service support or a solid 401(K), Cox has all this, and much, much more awaiting you.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Onsite office parking
Relocation assistance
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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