HN Senior Technical Operations Engineer

The Senior Technical Operations Engineer will be primarily responsible for the successful planning, implementation and continued support of our Wi-Fi platform and related infrastructure.
Key Responsibilities

• Serves as a Subject Matter Expert and leads the design, build, and test activities with regards to new products, services, hardware, software, and feature/functionality within our core wireless components including routers, switches, wireless LAN controllers and access points.
• Supports implementation and deployment of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.
• Manages advanced level projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.
• Clearly understand technical problems and define solutions to mitigate.
• Define solution test strategies and document results.
• Methodically scope, troubleshoot, diagnose, and fix complex problems as required in high-scale service provider WiFi environments while minimizing customer impacts and outages.
• Capture configurations, logs and packet captures as necessary for escalation to engineering peers or vendors and partners.
• Partner with Operations team members to prepare low level designs, configurations, and methods and procedures to gain operational perspective, including reliability, scalability, simplicity, and standardization.
• Partner with peer Engineering team members to gain in-depth understanding and risk of proposed changes to hardware or software.
• Replicate production issues in staging lab environments along with traffic generators as necessary.
• Assess and continually improve lab methods and procedures.
• Define event engineering requirements, author methods and procedures to be executed on defined SNMP or syslog alarm conditions and validate test cases in lower environments.
• Quickly understand preliminary product/platform concepts or high-level designs and subsequently author technical requirements as necessary.
• Translate high level engineering documentation into working configurations and test plans.
• Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.
• Participate in a scheduled on-call rotation.
• Participate in planned maintenance activities during maintenance windows as needed.
• Assists with coaching and mentoring of junior technicians and Cox tiered support teams.

Qualifications
Required

• Bachelor of Science in Electrical Engineering or Computer Science and 4 years' experience as a technical engineer in the Wireless Communications Industry. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field.
• Intermediate knowledge in Wi-Fi and Wi-Fi related IEEE standards, protocols, and service-provider architectures.
• Intermediate knowledge of Wireless (3GPP/3GPP2) standards, protocols, and service-provider architectures.
• Intermediate level knowledge in packet-based protocols (IP, DHCP, DNS, TCP, UDP, etc.).
• Intermediate level knowledge in MPLS and routing protocols (OSPF, BGP4, etc..).
• Intermediate level knowledge of security protocols and authentication (WPA2, WISPr, EAP, 802.1x, AAA, RADIUS).
• Fundamental knowledge in DOCSIS access and provisioning technologies.
• Unix Shell and Scripting skills on Linux (or U*ix systems) preferably CentOS, RHEL or FreeBSD.
• Familiarity with Network Analyzer tools such as Wireshark.

Preferred

• Certifications: NRS II, CCNA, JNCIA
• Experience in telecommunications industry desired - preferably 5+ years operating in a tiered level technical service assurance and/or service implementation environment.
• Experience leading projects to enhance the network capability for existing and future services.
• Specific experience in the designing and operating of large scale service provider wireless networks. Broad experience should include: Wi-Fi (IEEE 802.11 standards).
• Participation in SCTE and related certifications.
• Expert level knowledge in Wi-Fi and Wi-Fi related IEEE standards, protocol, and service provider architectures.
• Expert level knowledge in packet-based protocols (IP, DHCP, DNS, TCP, UDP, etc.).
• Expert level knowledge in MPLS and routing protocols (OSPF, BGP4, etc..).
• Expert level knowledge in Network Monitoring Systems and Device/Network Management Systems, like SNMP, etc. .
• Intermediate knowledge in Linux administration in a network tools or operation capacity (Cacti, NUTTCP, iPERF, RANCID, Nagios, Zabbix, etc.).

USD 97,100.00 - 161,800.00 per year
Compensation:
Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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