Hilton Host

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be the primary point of contact for guests during their stay, ensuring that they receive personalized attention and support. Your role will be key in building relationships with guests, enhancing their stay, and ensuring guest loyalty. As a Hilton Host, and managing special requests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Guest Interaction & Relationship Building:  Welcome guests and serve as their main point of contact throughout their stay. Handle inquiries, special requests, and provide personalized service.
• Service Excellence:  Proactively check in with guests to ensure satisfaction. Arrange dining, transport, and room preferences to enhance the guest experience.
• VIP Services:  Deliver tailored service to VIPs and high-profile guests. Coordinate special occasions and personalized amenities.
• Problem Solving:  Resolve guest concerns professionally and efficiently. Collaborate with departments to fulfill guest needs promptly.
• Cross-Departmental Coordination:  Communicate guest preferences to relevant teams. Ensure smooth service delivery across all touchpoints.
• Guest Feedback & Reporting:  Collect and report guest feedback to improve service. Maintain updated guest profiles and prepare daily interaction reports.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in guest relations, front office, concierge, or executive floor service, preferably in a luxury hospitality setting.
• Excellent communication and interpersonal abilities with a guest-centric approach.
• Skilled in handling VIP guests and resolving issues professionally and proactively.
• Familiarity with hotel PMS and luxury service standards.
• Fluent in English; additional languages are a plus.
• Available to work varied shifts, including nights, weekends, and holidays.
• Positive, proactive, and committed to delivering exceptional guest experiences.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.