Manage day-to-day operations of a high-jewellery store, including merchandising, financial delivery, staff supervision, training, customer relationship building, complaint resolution, budget analysis, custom orders, and HSE compliance to achieve sales and operational goals.
Summary Generated by Built In
Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.
YOUR MISSION:
Oversee merchandising, financial management, sales staff supervision, and overall store management.
HOW WILL YOU MAKE AN IMPACT?
- Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals.
- Manage day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
- Utilize the organization's formal development framework to identify and address the team's individual development needs, planning and implementing actions to build their capabilities.
- Provide training or coaching to others within the organization to enhance performance and fulfill personal potential.
- Aggregate and analyze customer issues to develop effective response strategies.
- Develop and propose short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
- Set and manage performance objectives for direct reports or project/account team members, ensuring accountability and taking corrective actions as needed.
- Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
- Identify products or services that best meet customer needs, using personal expertise to propose quantities and configurations, and encourage purchases.
- Deliver and manage budgets, conducting complex analyses on budget progress as required.
- Record and process custom/special orders, coordinating with relevant teams for delivery.
- Set clear objectives for sales calls or meetings, using standard materials for presentations, and evaluate customer interest to provide further information or explanations.
- Identify opportunities during service interactions to offer additional products/services.
- Develop and implement a customer contact plan to communicate product launches and engage potential customers in sales campaigns, building new relationships.
- Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
- Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and instructing the team in safe working methods.
- Identify and address instances of risky behaviors within the team, escalating serious issues as appropriate.
- Bachelor's Degree or Equivalent Level required.
- Experience in dealing with various situations and advising others.
- Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Bachelor's Degree or Equivalent Level
Experience enables job holder to deal with the majority of situations and to advise others.
