POSITION:
Help Desk
DEPARTMENT:
Information Technology Services
REPORT TO:
Director of IT Operations
POSITION TYPE:
Full-time
LOCATION:
Hillside Center (Mizonokuchi station)
WORK HOURS:
37.5 hours per week
HELPDESK OPERATING HOURS:
During Semester
Monday to Friday: 08:30 – 19:30
Saturday: 09:00 – 16:30
During Semester Break
Monday to Friday: 09:00 – 17:30
SHIFT SCHEDULE:
- Work on one of the following shifts on a weekly rotation basis
- Employees will be given a substitute holiday on a weekday when working on a weekend
- Shifts may occasionally change to support evening or weekend events
During Semester
Monday to Friday
(1) Opening shift: 08:30 – 16:30
(2) Closing shift: 11:00 – 19:30
Saturday
(3) Weekend shift: 08:30 – 17:00
During Semester Break
Monday to Friday
(1) Opening shift: 08:30 – 17:00
(2) Closing shift: 09:30 – 18:00
VISA REQUIREMENT:
Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.
SALARY & BENEFITS:
Commensurate with experience.
Eleven (11) days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system.
OVERVIEW OF POSITION:
Provide the first level of support for TUJ staff, faculty and students to ensure the best possible computing experience.
Help Desk operates across TUJ’s City Campus, Kyoto and the newly established Hillside Center. While the primary work location for this position is Hillside Center in Mizonokuchi, staff members are expected to work occasionally and flexibly across locations as needed to support university operations.
PRIMARY RESPONSIBILITIES:
- Provide Level 1 (L1) IT support for end users (students / staff / faculty) with inquiries/requests ranging from but not limited to end user account access, campus network connectivity, office/classroom workstations and audio-visual equipment
- Log and monitor work orders via ticket system for requests/inquiries received via phone call, chat, emails and walk-ins
- Setup desktop PCs or Mac workstations in classrooms and offices (imaging, software installation)
- Provide
audio-visual equipment support for classes or university events - Contact local vendors for parts ordering, office IT equipment repair
- Create and update knowledge base, user manuals for information sharing
- Manage and facilitate IT equipment rentals
- IT tasks and projects assigned by management
QUALIFICATIONS AND EXPERIENCE
- Business-level communication skills both English and Japanese (spoken and written). Fluent Japanese is preferred
- Experience troubleshooting Windows and/or MacOS environments
- Experience supporting Microsoft Office applications
- Basic knowledge and experience supporting network connectivity trouble shooting
- Experience supporting office equipment such as printers
- Strong problem-solving skills and customer service skills
- Self-motivated, proactive, and able to work effectively in a team environment
APPLICATION PROCESS:
Review of applications will begin immediately and will open until filled. Desired start date is August/September 2026.
Apply for This Job *You will be directed to an external job platform, BambooHR.
Required application materials to be submitted:
- cover letter,
- resume or c.v.,
- contact information for two references.
Only those applicants who make it past the initial review will be contacted.
Temple University, Japan Campus is committed to equal opportunity employment, and to increase diversity and inclusivity in both its community and curricula. All qualified applicants shall receive full and equal consideration for employment. The university does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Candidates who can contribute to the institution's goals are strongly encouraged to apply.
Skills Required
- Business-level communication skills in English and Japanese (spoken and written)
- Fluent Japanese
- Experience troubleshooting Windows and/or MacOS environments
- Experience supporting Microsoft Office applications
- Basic knowledge and experience supporting network connectivity troubleshooting
- Experience supporting office equipment such as printers
- Strong problem-solving skills and customer service skills
- Self-motivated, proactive, and able to work effectively in a team environment
What We Do
Temple University, Japan Campus (TUJ) is a U.S.-based comprehensive public research university campus established in Tokyo in June 1982. It is designated as a Foreign University, Japan Campus by the Ministry of Education, Culture, Sports, Science and Technology of Japan, offering academic programs and research opportunities as an international hub for higher education in Tokyo.
