IDEALFORCE has a CONTRACT TO HIRE position available immediately for Help Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL candidates for this position.
Job Description. Inbound Customer Service:• Handle inbound calls from the public regarding questions about the courts and its sponsored programs, primarily TTEAP and AZTurboCourt • Research and respond to inquiries from the public via email 2. Helpdesk position:• Assist personnel with program access, folder and printer mapping, and other Windows user configuration • Process User Create/Delete/Modify requests including building users into NT and Exchange • Process requests to set up conference calls and WebEx sessions.
Secondary Duties:
Handle calls from court personnel requiring education and assistance troubleshooting desktop issues
Troubleshooting via phone: Expert
PC Support Overall: intermediate/advanced
Troubleshooting physical PC connections: intermediate/advanced
Troubleshooting internet connectivity: intermediate/advanced
Windows 8.1: intermediate/advanced - 1 yr exp
Troubleshooting via email: intermediate
Windows Vista: intermediate - 1 yr exp
MS Active Directory: intermediate - 1 yr exp
MS Office 7 /13 - intermediate - 1 yr exp
AZTurboCourt/eFiling: beginner
Legal Terminology: beginner
MS Exchange: beginner - 1 yr exp
MS Office 365 - beginner - 0.5 yr exp
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.
SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Skills Required
- Expert troubleshooting via phone
- PC support (intermediate/advanced)
- Troubleshooting physical PC connections (intermediate/advanced)
- Troubleshooting internet connectivity (intermediate/advanced)
- Windows 8.1 experience (1 year)
- Windows Vista experience (1 year)
- MS Active Directory experience (1 year)
- MS Office experience (2007/2013 - 1 year)
- AZTurboCourt/eFiling familiarity (beginner)
- Legal terminology familiarity (beginner)
- MS Exchange experience (1 year)
- MS Office 365 experience (0.5 year)
- User account administration (create/delete/modify) in NT and Exchange
- Assist with program access, folder and printer mapping, Windows user configuration
- Experience setting up conference calls and WebEx sessions
- Inbound customer service handling public inquiries about court programs
- Onsite in Phoenix; client considering local candidates
- Clear background check prior to assignment
What We Do
Idealforce is a premier talent acquisition solutions provider that helps corporations find top-performing talent through innovative ways and technologies. The company offers unparalleled talent acquisition and management services, helping businesses find quality talent cost-effectively while assisting talented individuals in finding the best employers where their skills are recognized and rewarded.
