Join a team committed to a mission!
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Are you ready for your next career challenge?
The Defense Sector at Leidos has an opening for a Help Desk Administrator to supprot the Simulator Common Architecture Requirements and Standards (SCARS) Program in our Orlando, FL office. This is an exciting opportunity to use your experience to support a sustainment initiative to incrementally establish a common open-systems architecture for Air Force simulators, improving cyber resilience and responsiveness, and minimizing life cycle costs. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and other tier-based issues. The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed. Works to achieve day to day objectives consisting of tasks that are typically routine, with some deviation from standard practice. Works under moderate supervision for routine tasks. Resolves routine problems and issues, with clearly prescribed solutions. Checks and makes minor adjustments to work methods to solve problems. Communicates with colleagues within own project/ work area to obtain or provide information requiring some explanation or interpretation. This position is a “hands-on” position working as part of a team at our facility in Orlando, FL.
Roles & Responsibilities:
- Receive, manage and respond to Help Desk calls supporting the current contract
- Provides Help/Service Desk support to end users on a variety of issues.
- Identifies, researches, and resolves problems.
- Ability to diagnose data communications problems.
- Responds to telephone calls, email and personnel requests.
- Document, track and monitor problems to ensure a timely resolution.
- Schedule testing events with customers.
- Works to achieve day to day objectives consisting of tasks that are typically routine, with some deviation from standard practice. Works under moderate supervision for routine tasks.
- Resolves routine problems and issues, with clearly prescribed solutions. Checks and makes minor adjustments to work methods to solve problems.
- Communicates with colleagues within own project/ work area to obtain or provide information requiring some explanation or interpretation.
- Enter Help Desk tickets accurately and grammatically correct in Help Desk tools.
- Ability to research and/or contact sources for information to respond to customer needs.
- Ability to learn customer support is essential to provide Tier 1 level support to customers.
- Ability to provide timely Tier 1 customer support.
- Demonstrate consistent active listening skills
- Escalate more complex issues
- Generate reports from the Help Desk tools
- Must be able to interact professionally and with courtesy with personnel that contact the Help Desk for support.
- Willingness to work outside of normal business hours to support events.
Basic Qualifications
- Must have completed a 2-year degree in Information Technology, Computer Science, or technical related field
- At least 1 year of relevant helpdesk experience
- Must currently possess an active Secret clearance (or ability to obtain)
- CompTIA Security+ required
- Must have a desire to learn and work within a team environment and have at least one year of experience in an organization supporting a US Government/ program.
- Experience and knowledge of PC MS Office/M365 applications & ability to work firsthand with customers.
- Experience in handling sensitive data for commercial and/or Government customers
Preferred Qualifications
- Hands-on Experience with PC Applications- M365
- Experience as a customer service/help desk agent
- Experience in call-taking
- Experience in working with US government customers.
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If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:September 2, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Completed a 2-year degree in Information Technology, Computer Science, or a related technical field
- At least 1 year of relevant help desk experience
- Currently possess an active Secret clearance or have the ability to obtain one
- CompTIA Security+ certification
- At least 1 year of experience supporting a U.S. Government program or organization
- Experience with PC Microsoft Office or Microsoft 365 applications
- Experience working directly with customers
- Experience handling sensitive data for commercial or government customers
- Hands-on experience with PC applications and Microsoft 365
- Experience as a customer service or help desk agent
- Experience with call-taking
- Experience working with U.S. government customers
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
