Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for ensuring that the health club is clean, welcoming, and well-maintained for guests. You will greet and assist guests with information about the facilities, handle check-ins, and ensure the smooth flow of guests through the fitness and wellness areas. You will ensure that the health club is equipped with fresh towels, properly maintained equipment, and all amenities are in working order. As a Health Club Attendant, you’re not just fulfilling the daily health club operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Guest Service Excellence: Provide a warm welcome, assist with inquiries, and ensure guest satisfaction across all health club touchpoints.
- Operational Support: Maintain cleanliness and organization of fitness areas, locker rooms, and wellness spaces; replenish amenities and supplies.
- Reception & Administration: Manage guest check-ins, bookings for classes and services, and respond to inquiries at the reception desk.
- Team Support: Assist the Health Club Manager in supervising operations and stepping into staff roles as needed to maintain service continuity.
- Training & Supervision: Help train and schedule team members across fitness, spa, and guest service roles.
- Compliance & Safety: Ensure adherence to health, safety, sanitation, and alcohol awareness regulations; report equipment issues or safety concerns.
- Business Support: Assist with marketing, merchandising, programming, inventory, and tracking performance to drive engagement and efficiency.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous experience in customer service, preferably in fitness or hospitality
- Basic knowledge of fitness equipment and safety protocols
- Excellent communication skills and a guest-focused attitude
- Proficiency in English; additional languages are a plus
- Ability to work flexible hours, including nights, weekends, and holidays
- Team-oriented with a proactive and professional approach
Skills Required
- Previous customer service experience, preferably in fitness or hospitality
- Basic knowledge of fitness equipment and safety protocols
- Excellent communication skills and a guest-focused attitude
- Proficiency in English
- Ability to work flexible hours, including nights, weekends, and holidays
- Team-oriented with a proactive and professional approach
- Additional language proficiency
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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