We are seeking a strategic Head of Voice of the Customer (VoC) to transform enterprise customer insights into product direction and business decisions. This role will lead efforts to capture the complex needs of our enterprise customers and ensure their challenges directly shape our product roadmap. The ideal candidate will have both a product and customer background in SaaS organizations.
Qualifications
- Bachelor's degree in Business, Marketing, UX Research, or related field; Master's preferred
- 7+ years in Voice of Customer, Customer Experience, or Product Management, with 3+ years leading teams
- Proven expertise designing VoC programs with focus on enterprise customer complexity
- Strong analytical skills to interpret complex enterprise data and translate into actionable insights
- Excellent communication and storytelling abilities that influence product strategy
- Experience with VoC platforms (Qualtrics, Medallia, Gainsight, Salesforce)
- Deep understanding of enterprise customer environments and product development lifecycles
- Exceptional leadership skills with passion for advocating complex customer needs
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What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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