We are seeking a strategic Head of Voice of the Customer (VoC) to transform enterprise customer insights into product direction and business decisions. This role will lead efforts to capture the complex needs of our enterprise customers and ensure their challenges directly shape our product roadmap. The ideal candidate will have both a product and customer background in SaaS organizations.
Qualifications
- Bachelor's degree in Business, Marketing, UX Research, or related field; Master's preferred
- 7+ years in Voice of Customer, Customer Experience, or Product Management, with 3+ years leading teams
- Proven expertise designing VoC programs with focus on enterprise customer complexity
- Strong analytical skills to interpret complex enterprise data and translate into actionable insights
- Excellent communication and storytelling abilities that influence product strategy
- Experience with VoC platforms (Qualtrics, Medallia, Gainsight, Salesforce)
- Deep understanding of enterprise customer environments and product development lifecycles
- Exceptional leadership skills with passion for advocating complex customer needs
Top Skills
What the Team is Saying
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
