Shift: DayPurpose of the Position:To lead and grow the overall Service business by driving operational excellence, customer satisfaction, sales, and profitability. The role is responsible for managing service operations, teams, and resources while ensuring high-quality technical support and compliance with KSB standards. The position will also focus on developing new service opportunities, strengthening customer relationships, and achieving sustainable business growth..Key Responsibilities:
- Lead overall Service operations, including repair, maintenance, troubleshooting, commissioning and field services.
- Develop and execute the Service business strategy in line with KSB’s overall business objectives.
- Drive service sales, revenue, profitability and order intake, including spare parts and service contracts.
- Ensure high levels of customer satisfaction, responsiveness and service quality.
- Manage service teams, workshops, field resources and third-party service partners.
- Ensure compliance with KSB technical standards, HSE requirements and quality procedures.
- Coordinate closely with Sales, Operations, Supply Chain and other functions for effective customer support.
- Monitor key KPIs including sales/order intake, margins, turnaround time, productivity, customer complaints and service quality.
- Develop team capabilities through technical training, coaching and succession planning.
- Identify opportunities for installed-base development, modernization, upgrades and long-term service agreements.
Skills Required
- Bachelor's degree in mechanical engineering from a recognized university
- 15+ years of relevant professional experience
- Experience in pumps, rotating equipment, industrial services, or a related engineering industry
- Significant experience in service operations and after-sales business
- Customer management experience
- Demonstrated leadership responsibility
- Strong commercial understanding
- Technical expertise combined with business development capability
- P&L management experience
- Master's degree or MBA
KSB Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KSB Company and has not been reviewed or approved by KSB Company.
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Fair & Transparent Compensation — Pay is considered fair or good in multiple contexts, especially where metal‑industry collective agreements apply. Consistent, on‑time wages and structured tariff pay bolster perceptions of fairness in covered roles.
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Leave & Time Off Breadth — Paid time off is abundant in the United States, with holiday entitlements highlighted as a strong point. This breadth of time off stands out within the overall package.
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Retirement Support — Company pension options and profit sharing are available in Germany, alongside defined benefit and defined contribution arrangements at group level. These programs indicate structured retirement support where they apply.
KSB Company Insights
What We Do
ABOUT KSB KSB is one of the world’s leading suppliers of pumps, valves and related systems. KSB combines innovative technology and excellent service to provide intelligent solutions. This approach means that KSB employees are close to customers on all continents, providing them with pumps, valves and systems for almost all applications involving the transportation of liquids. A comprehensive range of services rounds off this customer-focused portfolio. KSB has been growing continuously since it was founded in 1871. Today the Group has a presence on all continents with its own sales and marketing companies, manufacturing facilities and service operations. More than 15,600 employees generate annual consolidated sales revenue of two billion euros. KSB WORLDWIDE With production plants, sales offices and agents in more than 100 countries, KSB is close to its customers throughout the world. Direct contact with local KSB specialists makes it easier for companies to implement their projects quickly, flexibly and at a high level of quality. KSB IN THE MEDIA www.facebook.com/KSB.Company www.twitter.com/KSBcompany www.youtube.com/user/ksbcompany https://www.instagram.com/ksbcompany/ FROM A SINGLE SOURCE: PUMPS AND VALVES, SERVICES AND SYSTEMS: • Pumps and valves for industrial applications • Comprehensive KSB services and original spare parts • Pumps, valves and systems for building services • Automation and drive solutions • Pumps, valves and systems for renewable energy applications • Slurry pumps for mining, suction dredgers and the oil sand industry • Pumps, valves and systems for water applications • Pumps, valves and systems for waste water applications • Pumps, valves and systems for energy applications
