About this Opportunity
The Head of Service Delivery for Pakistan will join the Cloud Software & Services team covering all Pakistan accounts. This team includes the Head of Service Delivery, Domain Sales Manager, and a functionally led team of Program Directors, Project Managers, Solution Architects, Service Engineers, and more.
The role covers the full Ericsson CSS portfolio, with responsibilities in service delivery, customer interfacing, project portfolio governance, and financial accountability. The candidate will act as the shadow P&L owner for the business area and serve as a delegate of the Customer Unit Head of CSS for the accounts.
What You Will Do• Be overall accountable for service delivery and profitability of the CSS business in Pakistan.• Regularly interface with customers across various domains (Core Network, OSS, BSS, Managed Services, etc.).• Support the Country Manager and Account Managers in all sales engagements.• Monitor and report on program trends, capability development, and performance against plans and budgets.• Govern, steer, and follow up internally on the project portfolio.• Demonstrate strong financial understanding and business acumen to support both presales and delivery activities.• Drive add-on sales across a complex customer base.• Lead within a matrix organization and demonstrate operational leadership in project execution and planning.• Leverage agile methodologies to simplify ways of working and enable customer outcomes.• Develop and implement a long-term strategy and business plan.• Identify and pursue new business opportunities.
You Will Bring• A university degree in Engineering/ICT; an MBA or other advanced degree is considered a plus.• A strong personal track record with 10-15 years of experience in presales and service delivery, including leadership roles.• Proven leadership skills in a multicultural, multi-geography environment.• PMP or other Project Management certifications (preferred).• Deep knowledge of the Ericsson portfolio.• Strong financial understanding and business acumen.• Proven experience in customer-facing roles and relationship management across all levels, including C-level.• Excellent communication and presentation skills.• Strong stakeholder management capabilities, both internally and externally.• A growth mindset and a proactive approach to innovation and improvement.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Pakistan (PK) || Islamabad
Req ID: 789760
Skills Required
- University degree in Engineering or Information and Communications Technology
- 10–15 years of experience in presales and service delivery, including leadership roles
- Leadership experience in multicultural, multi-geography environments
- Deep knowledge of the Ericsson portfolio
- Strong financial understanding and business acumen
- Customer-facing and relationship management experience across all levels, including C-level stakeholders
- Excellent communication and presentation skills
- Strong internal and external stakeholder management capabilities
- MBA or other advanced degree
- PMP or other project management certification
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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