Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
ABOUT THE OPPORTUNITY
Artera is hiring an AI Builder to build the agentic systems that deliver exceptional patient experiences for our customers — scheduling, referral coordination, medication refills, billing, payment estimation and more.
You'll be a fully contributing builder inside a customer-facing squad bringing AI-native fluency in delivering end-to-end on your customers’ needs — owning initiatives from customer discovery through production operation, onboarding new customers onto what you build, and shipping enhancements that keep pace with the technical possibilities for a named subset of our provider customers. Your creativity should be boundless, your desire to deliver world class solutions unmatched, and your initiative and accountability to those outcomes as a new bar for our customers they themselves aspire to.
At this level, you'll own customer outcomes independently with moderate supervision, bringing the curiosity of a product manager, the discipline of a project manager, and the agentic fluency of an engineer to your work. You'll develop real subject-matter expertise and long term relationships with senior healthcare executives, and internally teach and support newer builders and experiment and advocate for novel agentic techniques that make every Artera customer even more successful.
Responsibilities
Ownership: Own end-to-end delivery and realized outcomes for named customers. Represent Artera credibly in customer conversations, and raise the bar on the customer solutions the squad ships.
Strategy: Identify customer pain and create a roadmap for solving their problems.
Program Management: Align stakeholders, connect necessary data pipelines, and manage fast and painless onboarding onto our solutions.
Agentic Development: Build novel solutions for named customers; translate their operational reality into technical solutions that you yourself architect and code with our internal agentic systems.
Continuous Improvement: Instrument, monitor, and improve the reliability of what you ship; create enhancements based on what production actually tells you; participate in on-call where applicable.
AI-native: your work across all dimensions will be inherently reliant on AI-native tools primarily using the CLI; which means you will own a greater breadth and volume of responsibility than a typical technologist.
Domain Expertise: Develop and maintain subject-matter expertise in your customer segments (e.g. primary care, community health, orthopedics) and integration surface (e.g., scheduling, referrals, patient messaging, EHR/CCaaS).
Mentorship: Mentor and onboard newer builders; review their work with a mindset for raising the bar on agentic techniques and customer orientation.
Leadership: Contribute to squad-level prioritization and planning in partnership with the Head of Segment.
Requirements
2 - 5 years of professional software engineering, data science, machine learning, product management, product design, or technical project management experience, or equivalent demonstrated output.
Demonstrated AI-native fluency with measurable leverage — ability to produce output on par with multiple traditional engineers using AI-native tools (e.g., Claude Code in the terminal) as the primary working environment; ability to learn new technology quickly
Track record of shipping solutions end-to-end that ran reliably in production, including the enhancements that followed.
Ability to work directly and productively with customers — onboarding them, owning the relationship, and translating customer conversations into technical decisions.
Curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes and sequences work, communicates status, and lands the work.
Written and verbal communication sufficient to present complicated concepts to teammates, managers, and customers with the appropriate level of detail.
Demonstrated ability to teach and support less senior teammates, and to raise the bar on the solutions the squad delivers to customers.
Bonus
Prior experience in healthcare technology, digital health, or patient-facing products.
Hands-on experience building production agentic systems, RAG pipelines, or MCP-based tool integrations.
Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations in builds.
Experience with EHR integrations (Epic, athena, eClinicalWorks, NextGen) or call center / CCaaS integrations.
Experience writing evals and quality benchmarks for LLM-driven systems.
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.
That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
- Santa Barbara, CA (Our HQ)
- Seattle, WA
- Kansas City, KS/MO
Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.
Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice.
Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
Skills Required
- 1-3 years of professional software engineering, data science, ML, product management, product design, or technical PM experience (or equivalent)
- Demonstrated AI-native fluency with measurable leverage using AI-native tools (e.g., Claude Code in terminal)
- Track record of shipping end-to-end solutions that ran reliably in production and delivered enhancements
- Ability to work directly with customers: onboard, own relationships, translate conversations into technical decisions
- Product-manager curiosity and project-manager discipline: scope, sequence, communicate status, and deliver
- Strong written and verbal communication to present complex concepts to teammates, managers, and customers
- Demonstrated ability to teach, mentor, and onboard less senior teammates
- Currently authorized to work in the United States and able to provide proof of long-term work authorization (no visa sponsorship offered)
- Willingness to reside in or relocate to one of the hiring locations: Santa Barbara CA, Seattle WA, or Kansas City KS/MO
What the Team is Saying
Artera Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is presented as strong, with multiple medical plan options and $0 co‑pay for in‑network mental‑health visits on most plans. Several descriptions also point to low‑ or no‑cost options and supportive features like HSA/FSA and EAP access.
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Parental & Family Support — Parental leave provides 12 weeks paid for birthing and non‑birthing parents, complemented by 30 days of meal delivery and childcare reimbursement to support the return to work. Fertility support is also noted, including a lifetime credit on eligible plans.
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Leave & Time Off Breadth — Time off is positioned as flexible via non‑accrual or “unlimited” PTO and paid holidays. Some sources add a winter closure and periodic sabbaticals, expanding overall leave breadth.
Artera Insights
What We Do
Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. For more information, visit www.artera.io.
Why Work With Us
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space.
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Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are focusing our U.S. hiring in three cities: Santa Barbara, CA (Our HQ), Seattle, WA, and Kansas City, KS/MO. Each location follows an in-person schedule that reflects how our local teams work best.
