Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
As part of the Leadership Team for Business Enablement Europe, you will execute the Risk Control Target Operating Model and organisational strategy aligned to local Business objectives. You will drive the shift towards earlier risk engagement through pre-bind surveys and improve risk selection through enhanced data insights and prioritisation. You will build a scalable RC function with the right capabilities and capacity to meet current and future business demands and lead organisational change and capability development in a matrixed environment across the UK and Ireland operations.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.What Will You Do?
Strategic Leadership & Change Delivery
- Own and operationalise the Target Operating Model (TOM) for UK/Ireland RC, including resourcing requirements, role clarity, and performance expectations.
- Translate the Europe BI business plan into actionable RC strategies that drive new business conversion, improved risk selection, loss reduction, customer retention
- Lead strategic projects which strengthen the RC value proposition.
- Work collaboratively with Europe Underwriting Leaders to implement and refine survey guidelines and trigger processes, ensuring RC capability is embedded early in underwriting workflow.
- Champion data capability development in partnership with enterprise or centralised resources, translating best practices to a UK context and ensuring RC-relevant insights drive decision-making.
Operational Excellence & Resource Management
- Ensure RC resources are sufficiently and strategically allocated to meet business needs across UK and Ireland, with visibility into geographical distribution and skill gaps.
- Manage survey workload inventory proactively—collaborate with UW teams to refresh priorities at least quarterly, optimise throughput, and prioritise getting the right eyes on the right risks at the right time.
- Set clear parameters for work prioritisation, distinguishing value-added survey activity from non-value-added work, escalating lower-value activity for leadership approval.
- Monitor and report on productivity metrics, survey turnaround times, and activity tracking; use data insights to optimise RC deployment and demonstrate business value.
- Establish time-bound expectations for performance improvement; act decisively and transparently when improvements are not demonstrated or sustained.
Talent Development & High-Performing Teams
- Attract, recruit, and retain top RC talent in a competitive market; develop clear career paths in both technical expert and leadership roles.
- Manage staff performance through regular documented 1:1s, annual and half-yearly reviews, and continuous feedback.
- Provide mentoring, coaching, and educational support to develop and maintain skill/knowledge levels required for organisational success.
- Design and deliver a structured capability development programme to continually upskill Risk Control staff, ensuring the team can provide expert, market-leading risk control services to clients and brokers.
- Coordinate training programmes aligned to general, specialist or regional initiatives and identified capability gaps.
Business Partnering & Relationship Management
- Build and maintain productive, trust-based relationships with Europe Underwriting Leaders, distribution, brokers, claims, and key clients.
- Develop specific strategies with underwriting and business partners for using RC resources to improve acquisition, retention, and overall profitability of books of business.
- Communicate RC value and results proactively; assist in troubleshooting complex, sensitive accounts.
- Represent the company with, insurance associations and professional bodies.
Regulatory & Governance
- Ensure Risk Control operations are compliant with all Travelers policies, procedures, and controls, including audit requirements.
- Perform other duties as assigned.
- Leadership Experience: demonstrated success in leading and managing teams, including in a matrix environment with geographically dispersed staff.
- Business Insurance Acumen: Deep understanding of commercial insurance, underwriting processes, risk evaluation criteria, and insurance financials.
- Strategic Thinking & Change Leadership: Demonstrated ability to use leadership transitions as strategic inflection points; experience translating organisational strategy into operational delivery.
- Data-Driven Decision-Making: Comfort interpreting and using data insights, analytics, and performance metrics to optimise operations and inform strategy.
- Talent Development: Track record of building high-performing teams, identifying talent gaps, and creating development pathways in specialised technical domains.
- Customer-Centric Mindset: Experience positioning risk control as a value-add service to brokers and underwriters; proven ability to improve customer acquisition and retention outcomes.
- Excellent Communication Skills: Strong written and verbal communication skills; ability to communicate effectively at all organisational levels and manage stakeholder expectations.
- Organisational & Planning Skills: Ability to prioritise, adapt, and execute in a matrixed, fast-moving environment.
- Credibility with Stakeholders: Ability to establish credibility quickly with diverse stakeholders including underwriters, business partners, external brokers, and regulators.
- Collaborative Approach: Comfort working across functions and geographies to drive outcomes.
- Resilience & Decisiveness: Proven ability to address performance issues and manage change effectively.
- Professional Designations: Chartered Insurance Institute, Institute of Occupational Safety and Health, Institute of Risk Management or Institute of Fire Engineers or equivalent recognised credentials.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and core business systems.
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Skills Required
- Leadership experience in managing teams in a matrix environment
- Deep understanding of commercial insurance and underwriting processes
- Experience in change leadership and operational delivery
- Proven ability in data-driven decision making
- Track record of talent development and high-performance team building
- Excellent communication skills with stakeholders
- Professional designations related to insurance or risk management
- Proficiency with Microsoft Office and core business systems
Travelers Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Travelers and has not been reviewed or approved by Travelers.
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Retirement Support — Feedback suggests total rewards are bolstered by a 401(k) match, a company‑funded pension, and a program that contributes to retirement savings when employees make student‑loan payments. These elements are consistently portrayed as standout strengths of the package.
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Leave & Time Off Breadth — Feedback suggests time off is generous from the start, with substantial PTO, paid holidays, and the option to purchase additional days. Defined leaves such as short‑term disability and bereavement further enhance perceived flexibility.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive, with multiple plan choices, HSAs/FSAs, and robust mental‑health and wellness resources. Day‑one eligibility and added programs like caregiver support and specialty care navigation reinforce depth.
Travelers Insights
What We Do
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other. Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers. Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount. By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
