The Head of Recruitment Operations leads recruitment strategy, enhances hiring processes through data analysis, and advises on performance metrics while managing stakeholder relationships.
Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you'll make an impact
The Talent Experience Effectiveness Lead (Head of Recruitment Operations) is a critical role that enables the global Talent Experience (TX) team to deliver on an intentional hiring strategy.
You’ll lead the design and rollout of continuous improvements across the entire hiring cycle, making it easier and faster for TX (Talent Acquisition) to hire the best people, at scale. Using a diagnostic, data-driven approach, you’ll spot opportunities to refine processes, track progress, and deliver changes that make a real difference. You’ll align team resources with hiring demand, guide leadership on hiring campaigns and forecasts, and keep a close eye on how well the TX strategy and team are performing against their hiring goals—advising on adjustments whenever needed.
What youʼll do
* Build tracking systems to evaluate key metrics such as time to fill, diversity of hire, quality of hire, talent pool health, funnel conversion, and CSAT by function, level, and region.
* Identify process efficiencies across the hiring cycle based on data and insights.
* Advise TX leadership on action plans to address performance, capacity, and workforce planning, including proactively identifying risks and mitigation strategies.
* Build and implement a system to proactively identify and design solutions that continuously improve portfolio, vendor, channel, and campaign performance.
* Identify and quantify risks and opportunities for different solutions and compare the trade-offs between them.
* Create insight-driven plans and implementation strategies for TX leaders to lift functional effectiveness.
* Ensure delivery of functional OKRs through planning, systematising, tracking, and enablement for TX leadership.
* Design regular TX routines, embedding Time Well Spent principles across the function.
* Take a consultative approach to the TX communication strategy, leading with high-quality data and insights aligned to team effectiveness and stakeholder engagement.
Success Looks Like
*A clear, data-led approach to tracking and reporting progress, highlighting risks, and delivering prioritised TX initiatives
*Regular productivity reporting to enable dynamic allocation of work and resources across portfolios
*Well-prepared materials for quarterly reviews covering talent market trends, demand plans, and portfolio performance
*Monitored TX budgets, contracts, and vendor review cycles with risks and opportunities flagged early
*Regular audits of global hiring standards and practices
What You’ll Bring
Core Skills & Competencies
*Analytical rigor to draw insights, spot trends, and plan proactively
*Expertise in data analysis, success metrics, and data visualisation
*Excellent written and verbal communication
*Strong knowledge of recruitment, sourcing, assessment, and selection practices
*High attention to detail and strong organisational skills
*Ability to manage multiple priorities and diverse stakeholder needs
Experience
*Demonstrated use of data to draw insights, analyze trends, and propose solutions
*Proven track record of identifying effectiveness initiatives and leading process improvements
*Experience developing a Talent Operations roadmap, setting milestones, and tracking progress
*Solid project management skills across scope, schedule, budget, quality, risk, and critical path
*Ability to build strong global relationships and influence at all levels
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
