About this opportunity:
As the company that created the mobile world, Ericsson continues to shape the future of connectivity and digital business. We are looking for a Head of OSS/BSS Core Commerce, a senior leadership role responsible for defining and driving the strategy, growth, delivery, and people agenda for Ericsson's Core Commerce portfolio across strategic customers and accounts.
This role plays a critical part in helping Communication Service Providers (CSPs) monetize differentiated connectivity, unlock ecosystem-driven revenue, accelerate offer creation, and deliver personalized, zero touch digital journeys across channels.
The Head of OSS/BSS Core Commerce owns end to end accountability for strategy, sales, delivery, and portfolio execution of Ericsson's Core Commerce solutions. The role bridges business strategy, product innovation, and execution, enabling CSPs to launch new business models, improve customer experience, and achieve operational efficiency at scale.
What you will do:
- Own revenue growth, margin performance, and pipeline development for the Core Commerce portfolio across assigned strategic accounts.
- Define and execute the Core Commerce portfolio strategy within the market area, aligned with customer priorities, market demand, and Ericsson's overall business objectives.
- Lead complex consultative selling, shaping customer vision around monetization, digital experience, CPQ, and ecosystem business models.
- Drive upsell and cross sell opportunities across Core Commerce, and Digital Experience domains, using catalog, order care and customer experience product and services portfolio.
- Partner with product and portfolio teams to influence roadmap prioritization, innovation themes, and differentiation.
- Lead end to end delivery accountability from presales through implementation and lifecycle management, ensuring scope, cost, quality, and schedule adherence.
- Ensure high customer satisfaction and retention through trusted executive level relationships and predictable delivery.
- Drive operational efficiency through catalog driven, zero touch order handling and automation led delivery models.
- Lead complex deal structuring and commercial negotiations, ensuring value creation for both customers and Ericsson.
- Serve as a senior people leader, managing and developing high performing teams of solution architects, delivery leads, and domain experts.
- Establish strong governance, transparency, and performance management through regular reporting, dashboards, and stakeholder communication.
- Leverage and contribute to global and regional best practices, delivery frameworks, and reusable assets.
The skills you bring:
- Bachelor's or master's degree in engineering, Computer Science, or a related field.
- 10+ years of experience in Core Commerce, Digital Experience, CPQ, monetization platforms, and other adjacent OSS/BSS domains.
- Proven leadership experience managing senior, cross functional teams in a complex matrix organization.
- Strong understanding of CSP monetization, digital journeys, ecosystem business models, and competitive market dynamics.
- Demonstrated ability to operate at C level, influencing customer strategy and leading executive discussions.
- Strong commercial acumen with experience in large, complex deals and value based selling.
- Experience with AI driven, catalog centric, and automation led delivery models.
- Excellent communication, stakeholder management, and negotiation skills.
- A collaborative, decisive leadership style with the ability to perform under pressure and manage complex escalations.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Service Delivery Line Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
Top Skills
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
