We are looking for a Service Delivery Line Manager to lead and drive delivery excellence for Network Management Custom Application Software Development. The role is responsible for managing service delivery execution, operational performance, people leadership, financial management, and customer satisfaction while ensuring compliance with Ericsson processes, standards, and strategies.
The scope includes management of internal workforce and ARPs involved in delivering projects across Network management product and EDA Custom application development activities. The role acts in accordance with the Ericsson Leadership Framework and promotes Ericsson values, ethics, and culture to drive high performance and operational excellence.
What you will do
• Lead end-to-end service delivery execution Network Management Custom Adaptation Software Development projects• Ensure delivery performance against defined KPI, SLA, quality, cost, and timeline targets• Drive planning and execution of work including risk management, financial control, and change management• Manage operational delivery teams, ARPs to ensure efficient execution• Ensure adherence to Ericsson BCSS Service Delivery strategies, global processes, methods, and tools• Drive resource and competence management to ensure the right resources, skills, and cost structure are in place• Lead performance management activities for the unit to achieve operational and business objectives• Manage unit financials, forecasts, and budget to secure operational efficiency • Support succession planning and talent development to ensure business continuity• Ensure compliance with local regulations, customer requirements, and Ericsson standards• Promote a strong safety culture and ensure adherence to Environmental and Occupational Health & Safety (E+OHS) standards• Foster employee engagement, well-being, and high-performance culture within the organization• Build strong collaboration with customers, internal stakeholders, and cross-functional teams
The skills you bring
Total Experience - 18 -20 yrs
• Strong experience in Software Development delivery• Extensive knowledge of Software Development Life Cycle Management • Proven people leadership and line management experience• Strong understanding of service delivery operations, project execution• Financial and operational management capability • Risk management and change management expertise• Knowledge of Ericsson delivery processes, tools, and methodologies is an advantage• Strong stakeholder and customer management skills• Strong communication, planning, and organizational skills• Ability to manage complex operational and organizational challenges in a fast-paced environment• Strong understanding of Devops, Security for Software Development at Service Delivery Organization.
Join our Team
About this opportunity:
Ericsson invites you to join our team as a Service Delivery Line Manager. This dynamic role is focused on supporting service sales directly or indirectly through the allocation of our team's resources. As a Service Delivery Line Manager, you will play an essential role in aligning with and understanding our overarching Service Delivery Processes, Models, Tools, and Strategies. Safety is paramount in our operations, with all work being carried out within Occupational Health and Safety requirements. This opportunity requires the management of both our internal workforce and our ARPs/ASPs. Acting in accordance with the respected Ericsson Leadership Framework, the successful candidate will promote the organization's corporate values, ethics, and culture, driving optimum performance.
What you will do:- Implement Performance Management for the correct understanding and adherence to processes, methods, and tools.- Conduct Resource and Competence Management to ensure cost-effective allocation of quality resources.- Oversee unit finance to guarantee a secured budget for the unit.- Assure service delivery execution aligned with well-defined KPI/SLA/targets for contract-conforming deliveries.- Collaborate with and support service sales to back our delivery.- Apply the Service Delivery Strategy, translating strategic plans to the unit level.
The skills you bring:- Competency Management, SRM Process, Merlin and data analytics.- Capacity Planning, SRM Process, forecasting tools and data analytics.- Strategic Planning.- Sales process.- Financial structures for Service Delivery.- Work Level Agreement (WLA) and Service Level Agreement (SLA).- Financial Acumen.- Customer Insights.- Employee Performance Management.- Market insights.- Ericsson Business Processes Knowledge.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Chennai, Bangalore, Gurgaon, Noida, Pune, Kolkata
Req ID: 785564
Skills Required
- Total experience of 18-20 years
- Strong experience in software development delivery
- Extensive knowledge of Software Development Life Cycle (SDLC) management
- Proven people leadership and line management experience
- Strong understanding of service delivery operations and project execution
- Financial and operational management capability, including unit financials and forecasting
- Risk management and change management expertise
- Strong stakeholder and customer management skills
- Strong understanding of DevOps and security for software development in a service delivery organization
- Knowledge of Ericsson delivery processes, tools, and methodologies (advantage)
- Competency management, SRM process, Merlin, forecasting tools and data analytics experience
- Strong communication, planning, and organizational skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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