Head of Metro Technical Operations, The South Region

The application window will be open until at least July 7, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

The Metro Technical Operations team is responsible for the design, construction and maintenance of our fiber optic and wireless networks as well as the installation, maintenance, and repair of residential and small business customers on our network.

Role Description

As the Head of Metro Tech Ops, The South Region, you’ll manage a team of engineers, construction program managers, and an installation and repair team to ensure that our network is built to our specifications and our vendors are staffed properly to secure customer demand generated from launching new neighborhoods. Your team will cover several areas of our deployment from managing our deployment vendors to deployment of drops and lastly to builds of extensions and greenfields all while maintaining and improving our network operations. As a people manager, you’ll guide your team from the field as well as the contact center, using every opportunity to help grow and develop your team. You will collaborate with other departments on budgeting, forecasting costs, project reporting, capacity planning, quality assurance, equipment turn-up, testing and acceptance.

In this role, you'll:

• Lead all Deployment and Operational team members within the Southern metropolitan areas (e.g., Nashville, Huntsville, Miami) in the deployment and operation of GFiber's Fiber to the Home (FTTH) and point to point wireless builds.
• Ensure alignment between various parts of the customer network deployment from design all the way to service delivery. 
• Ensure the local network is designed, built, and maintained with speed and within business goals.
• Partner with city management, local authorities, and utilities representatives to guide projects to completion and alleviate any roadblocks.
• Manage proposals/budgets, bids, scope definition, engineering design cycles and design review, approvals, and vendor management/selection for a fiber to the home (FTTH) and point to point wireless network.
• Develop and grow a talented Deployment team.

At a minimum we'd like you to have:

• BA/BS degree in Engineering, Telecommunications or a related field, or equivalent practical experience.
• 10 years of experience with fiber network deployments, outside (OSP) and inside plant (ISP) fiber infrastructure.
• 5 years of experience leading teams. 
• 5 years of experience with vendor management.
• Experience with budgeting, forecasting costs, project reporting, capacity planning, quality assurance, equipment turn-up, testing and acceptance.

It's preferred if you have:

• MBA or Master's degree in Technology.
• 15 years of relevant industry experience, with first-hand technical leadership and people management experience.
• 5 years of experience developing requests for proposals (RFPs), scheduling projects, cost engineering, budgeting and forecasting costs, reporting project status and costs, procurement and consulting with contractors and vendors.
• 5 years of experience with outside plant (OSP) and inside (ISP) fiber optic network and point to point wireless infrastructure, and engineering design and construction. 
• 5 years of experience with network drawings, route maps and scopes of work, interpreting fiber test results and auditing projects for compliance with scopes of work.
• Experience in operational improvement, process/workflow development, and managing complex cross-functional projects.

The US base salary range for this full-time position is $163,000 - $180,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.