Jobs at Google Fiber

Lead end-to-end remediation of high-severity network incidents: run war rooms, coordinate cross-functional stakeholders, manage ticketing and communications, produce executive summaries and post-mortems, implement preventive measures and automation, and report incident metrics to improve MTTR and reliability.

Designs and manages scalable GCP platforms for enterprise applications including Netcracker, Alepo, and Axiros. Responsibilities include developing Terraform infrastructure, CI/CD pipelines, upgrade automation, internal developer platforms, incident management, root cause analysis, performance optimization, rightsizing, and security guardrails. The role supports cross-functional engineering teams and participates in on-call rotations to maintain high service availability.

Design, maintain, and scale GCP-based infrastructure and internal developer platforms. Build IaC with Terraform, implement CI/CD pipelines, support enterprise apps (Netcracker, Alepo, Axiros), lead incident response and RCAs, participate in on-call rotations, optimize performance, and drive automation and security guardrails.

The Network Acquisition Manager at GFiber secures leased network infrastructure and collaborates with teams to manage projects, relationships, and strategic negotiations for resilient network capacity delivery.

The Senior Salesforce Application Engineer will develop software solutions using Salesforce technologies, troubleshoot issues, collaborate with stakeholders, and manage project timelines in a fast-paced environment.

Lead architecture, integration, testing, release management, and lifecycle ownership of NOC platforms. Partner with engineering on tool roadmaps (ServiceNow, Splunk, Netcracker), validate integrations in non-production, act as Tier 3 SME for production issues, and manage vendor/API contracts to ensure resilient, scalable NOC operations.

Lead technical program management for GFiberERP suite (SAP, Coupa, DocuSign, Salesforce). Define integration strategy, manage data migration and validation, prioritize stakeholder requests, orchestrate end-to-end test cycles, and deliver monthly releases for cloud-deployed ERP and billing systems.

Lead technical program management for GFiber engineering projects focused on cloud-deployed OSS/BSS systems and field-deployed systems. Manage issue triage from field teams, drive design and implementation, prioritize stakeholder requests, oversee GCP release deployments, and deliver projects on time and on budget.

Lead and mentor a Salesforce engineering team to design, build, and deliver BSS solutions (CPQ, Order Management, Billing, Reporting). Drive architecture and technical roadmap, implement scalable integrations with ERP and billing systems, collaborate with product and stakeholders, and ensure high-performance, secure, production-ready Salesforce implementations.

Lead and develop a team of Customer Specialists to resolve complex escalations, analyze repeat-call patterns, drive data-informed process improvements, partner cross-functionally to implement changes, monitor KPIs, and report ROI and impact to leadership. Participate in on-call rotations including nights, weekends, and holidays.

Lead and mentor an engineering team responsible for billing and payments. Define architecture and roadmap for Zuora, Salesforce, and GCP Kotlin/Java services; deliver high-volume real-time API integrations with finance systems (e.g., SAP); collaborate with product and stakeholders; ensure operational reliability, issue resolution, and data remediation.

Drive GFiber partner relationships with property owners and managers to grow building inventory and enable service orders. Prospect and manage a sales funnel, host/attend property or HOA meetings and events, explain the GFiber network, coordinate site surveys, and support cross-functional customer acquisition tasks to increase household accessibility to GFiber services.

Lead a team of technical program managers to plan, coordinate, and execute complex network migrations and projects, aligning NetEng and NRE roadmaps with enterprise goals, managing timelines, and reporting to senior leadership while ensuring best practices and ethical AI integration.

As a Special Projects Manager, you will oversee fiber optic network deployment, manage teams, ensure project alignment, and engage with city officials. You will adapt to evolving business needs and lead complex projects to enhance internet services.

Lead end-to-end Greenfield (Joint Trench) program delivery for a market/region, negotiate joint trench contracts, coordinate developers/contractors/utilities, track projects in GFiber systems, and act as single point of contact for cross-functional teams until hand-off to forward build.

Support project controls and field operations by managing cost control, analyzing repairs and maintenance spending, producing monthly/quarterly/annual financial projections and variance reports, identifying process inefficiencies, and driving budget, reconciliation, and schedule governance to keep construction projects on time and on budget.

Support project scheduling and controls to ensure construction projects meet milestones and budgets. Analyze schedule, build consumption, and productivity data to produce forecasts and reports, identify risks and process inefficiencies, and partner with project teams to improve timelines and cost projections.

Oversee GFiber’s Single Family Joint Trench Greenfield construction program across a market or region, from project discovery through as-built completion. Manage developers, builders, contractors, municipalities, utilities, and internal stakeholders; coordinate conduit delivery; negotiate joint trench contracts; track project status; and serve as the cross-functional point of contact for sales, construction, engineering, and business planning teams.

Handle inbound cancellation requests from residential and small-business internet customers, using empathy, troubleshooting, negotiation, and tailored offers to retain accounts. Resolve router, extender, and fiber connectivity issues; explain home network optimization; meet save-rate and revenue-retention targets; identify churn patterns; track cancellation drivers; and collaborate with technical and cross-functional teams. The role is fully onsite in Austin and requires evening, weekend, holiday, and other non-standard schedule availability.

Develop and manage relationships with multifamily and other real estate partners to secure property access and grow the number of households eligible for GFiber service. Responsibilities include prospecting, cold calling, networking, negotiating right-of-entry agreements, maintaining a sales funnel, using CRM data for strategy and forecasting, communicating value to stakeholders, and reporting progress against sales goals.