Head of Market Intelligence & Customer Insights (Hybrid)

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Chicago, IL
Hybrid
Fintech • Information Technology • Machine Learning • Software • Analytics • Financial Services
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The Role

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

Title: Head of Market Intelligence
Reports to: Chief Marketing Officer (CMO)

About The Role

We are seeking a dynamic and strategic Head of Market Intelligence to lead our customer research, competitive intelligence, and insights and analytics functions. This leader will play a critical role in shaping the company’s go-to-market strategies, customer understanding, product development priorities, and marketing effectiveness for our consumer and small business lines of business in the US and Brazil. The ideal candidate is both strategic and execution-oriented, capable of influencing cross-functional leaders with data-driven insights.

Responsibilities

Customer Research & Insights

  • Design, manage, and synthesize primary and secondary research programs to capture customer needs, behaviors, and market trends.

  • Lead Voice of the Customer (VoC) programs and advocate for the customer across the organization.

  • Lead a structured approach to competitive intelligence, monitoring market players, emerging trends, and disruptors and producing ongoing competitor profiles, win/loss analyses, and market landscape assessments.

  • Oversee marketing performance analytics, attribution modeling, and campaign measurement frameworks.

  • Partner with the strategy & operations, product and marketing to translate insights into actionable strategies that guide product innovation, customer experience, and marketing initiatives.

Requirements:

  • 12+ years of experience in market research, customer insights, competitive intelligence, or marketing analytics

  • Proven success building and leading insights and analytics teams in highly matrixed organizations.

  • Expertise across quantitative and qualitative research methodologies and tools.

  • Deep understanding of competitive intelligence frameworks and industry best practices.

  • Hands-on experience with data analytics tools (e.g., Microstrategy, SQL, Python/R a plus).

  • Exceptional communication skills with the ability to distill complex findings into clear, actionable strategies.

  • Bachelor’s degree in Marketing, Business, Economics, Statistics, or related field; MBA or relevant advanced degree preferred.

The budgeted annual salary range for this position is $150,000 to $220,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.

#LI-Hybrid #BI-Hybrid

Benefits & Perks:

  • Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

What the Team is Saying

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The Company
HQ: Chicago, IL
1,782 Employees
Year Founded: 2004

What We Do

Enova International is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. Over its 20-year history, Enova has provided over $61 billion in loans and financing to more than 12 million customers by offering a suite of market-leading products powered by the company's world-class analytics, machine learning algorithms and proprietary technology. You can learn more about the company and its portfolio of businesses at www.enova.com.

Why Work With Us

Our values encourage ownership and accountability, and we believe the best answer wins, regardless of whose answer it is. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our mentality is, "Work someplace awesome." Ready to join us?

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Enova Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday.

Typical time on-site: 3 days a week
HQChicago, IL
Denver, CO
New York, NY
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