Jobs at Enova

Drives revenue by building relationships with small-business clients, managing prospective and existing accounts in a CRM, identifying sales opportunities, meeting quotas, overcoming objections, structuring deals, and improving sales processes and performance.

Lead end-to-end UX research and design for financial products, translating qualitative and quantitative insights into accessible, scalable experiences. Create wireframes and high-fidelity Figma prototypes, apply design systems, integrate generative AI into workflows, collaborate with Product, Engineering, and Marketing, and measure product impact. The role requires influencing stakeholders, navigating ambiguity, and designing within regulated-industry, technical, legal, and compliance constraints.

Manage and grow relationships with Independent Sales Organization partners to increase loan volume and market penetration. Support deal structuring, applications, pipeline management, partner onboarding, training, and performance reporting. Serve as the primary ISO contact, communicate market insights, and collaborate with Credit, Operations, and Product teams. The role also involves visiting ISO offices and attending industry events.

Own the strategy, roadmap, lifecycle, and adoption of Enova’s internal developer platform. Partner with engineering, Developer Experience, security, and technology leadership to improve developer productivity through portals, environments, shared libraries, deployment tooling, and AI-assisted development. Gather requirements, prioritize initiatives, manage delivery, enable platform adoption, and track experience metrics such as build times, environment provisioning, deployment speed, and developer satisfaction.

Own paid social acquisition across Meta and YouTube, managing budgets, optimization, testing roadmaps, audience segmentation, conversion setup, and value-based bidding. Analyze performance using multiple data sources, direct creative strategy, manage agency accountability, and present growth results to leadership. Partner with Analytics, Data Science, Product, Creative, Website, and Legal teams to improve channel efficiency, conversion rates, and P&L outcomes.

Manages contact center supervisors and representatives across multiple shifts, driving customer service quality, productivity, P&L performance, regulatory compliance, and departmental objectives. Oversees performance evaluations, improvement plans, disciplinary actions, hiring, talent assessment, and terminations. Uses management reports and data-driven insights to improve operational efficiency while developing employee career paths and coaching leaders.

Develop, deploy, and monitor fraud detection models and pattern-recognition pipelines across lending products. Analyze large transactional datasets using Python and SQL, partner with Fraud Operations to refine models, reduce false positives and negatives, improve underwriting and verification, apply AI in production, and lead and mentor team members.

Develop and refine credit risk, pricing, and predictive models for consumer lending. Design A/B testing frameworks, analyze model performance, collaborate with strategy and operations teams, and present data-driven recommendations to senior management. The role requires statistical analysis, machine learning, Python, SQL, independent problem-solving, and effective communication across teams.

Leads compliance risk and assurance initiatives, including risk framework development, risk assessments, large-scale compliance testing, corrective action validation, KRI monitoring, reporting, and data intelligence. Partners with compliance, legal, and business teams while using Claude and other AI tools to support analysis, testing, research, and documentation. Requires strong judgment, communication, organization, and adaptability in a regulated financial services environment.

Handles high-volume inbound calls and follow-ups with prospective customers, guiding them through loan applications and converting prospects into completed sales. The role requires accurate account maintenance, clear communication, customer empathy, multitasking, adaptability, and comfort using technology in a remote environment. A three-week training program prepares representatives to support a specific consumer lending brand.

Leads small-business loan underwriting operations by managing supervisors and team leads, developing frontline leaders, setting workflows and quality standards, and driving production performance. Oversees complex risk escalations, partners with Credit, Risk, Sales, Product, Compliance, and Operations, and manages workforce planning for the Utah office. Requires expertise in SMB credit analysis, financial statements, risk assessment, automated decisioning, compliance, and high-volume technology-enabled lending.

Handle inbound and outbound calls with small business customers regarding overdue payments. Negotiate payment solutions, help customers resolve delinquent accounts, respond to email inquiries, maintain accurate interaction records, move loans toward current status, and comply with collection laws and legal practices.

Leads a centralized contact center analytics function, managing analysts, prioritizing analytical requests, and setting operating standards. Performs complex analyses and executive insight reporting while building repeatable frameworks, automation, and responsible AI-assisted workflows. Partners with reporting and technology teams on data access and tools including MicroStrategy, Genesys, CallMiner, and Snowflake. Ensures analyses account for TCPA, FCRA, and FDCPA requirements while supporting strategic initiatives across customer service, lending, collections, complaints, workforce management, and related operations.

Leads the Strategic Partners account management function, owns partner onboarding, health reviews, QBRs, renewals, upsell and cross-sell, and manages senior relationships. Builds scalable account-growth playbooks, coaches account managers, develops performance scorecards, forecasts origination, and translates partner feedback into cross-functional priorities. Success is measured through retention, volume growth, tier upgrades, onboarding speed, partner health, and team performance.

Manages regulatory and operational issue lifecycles, customer remediations, root cause investigations, controls assessments, documentation quality reviews, deadlines, escalations, and audit-related data requests. Partners cross-functionally to address compliance requirements, improve issue management processes, and prevent recurrence of business and system issues.

Leads OnDeck’s strategic partner account management function, owning partner relationships from onboarding and go-live through expansion, tier upgrades, and renewal. Builds the account growth playbook, QBR program, health scorecard, and scalable operating processes. Manages and coaches account managers, directly oversees high-value partner relationships, drives upsell and cross-sell, coordinates co-marketing, forecasts origination, and translates partner feedback into product and business priorities.

Leads creative strategy for multiple financial services brands by translating performance data and customer insights into messaging, briefs, testing strategies, and creative recommendations. Manages and mentors copywriters, guides execution, maintains brand voice, drives paid social evolution, evaluates results, and feeds learnings into future work. Partners with marketing, channel, business, design, and creative teams while using analytics and AI tools to improve ideation and production.

Leads Creative and Design Operations for Enova Studios by managing workflows, traffic, dashboards, tools, vendors, SOPs, and operational improvements. The role administers Asana and integrates the broader tool stack, coordinates capacity and project execution, manages vendor relationships, and applies AI and automation to improve efficiency. It partners with leadership to establish priorities, surface risks, maintain visibility, and support both creative production and UX/product design workflows.

Contact customers with delinquent loan payments through high-volume inbound and outbound calls. Negotiate payment arrangements, resolve concerns, explain overdue-payment implications, document interactions accurately, and follow required call flows and company policies. The role requires empathy, conflict resolution, de-escalation, negotiation, strong communication, self-management, schedule adherence, multitasking, and problem-solving in a fully remote environment.

Supports regulatory compliance programs for SMB and consumer lending businesses. Responsibilities include researching consumer protection laws, responding to compliance inquiries, conducting diligence and risk reviews, supporting audits and testing, identifying operational gaps, performing root cause analysis, and implementing policy and process changes. The role coordinates with business units and advisory teams while monitoring compliance with lending regulations such as UDAP/UDAAP, ECOA, FCRA, TILA, and TCPA.