Head of IT Operations

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

You will lead our IT operational estate, service desk and end user support, infrastructure and networks, our Microsoft 365 tenancy, full device and license management. You will own the relationship with our managed service provider (MSP), with an embedded and capable service desk team of four works alongside you. You set the standard they work to.

As part of the Technology team you will have multiple experts working alongside you, security policy sits with our Head of Information Security with whom you will be joined approver for changes under the change control process. They will set security operations which you and the team deliver. Data analytics and data engineering sit within the Technology team and work closely with you across the estate.

We have launched a new strategy, Mission 2030 with technology being a key enabler. You will work with the analysts and engineers in the Technology team, and with subject matter experts and leaders across Catch22, to deliver Mission 2030.

• Service management to ITIL practice

• Setting a service standard and holding a supplier to it

• Leading and developing a small technical team

• Owning IT operations across a multi site organisation

• Managing an outsourced IT service contract, including SLAs, escalation and commercial review

Full job description

Salary: £59,000.00 - £63,000.00 per annum

Location: London, Kent and hybrid. This role will be based between our Kent (Brasted) and London office (Pear Tree Street, Barbican) 2-3 days per week

Contract type: Permanent, full-time (37 hours per week)

The salary range reflects the established band for this role. Appointment within the band will depend on experience and relevant skills.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.